Managing Conflict - e-Learning CPD

Skills Training Centre Limited


£14 inc VAT
Study method
Online, self-paced
1 CPD points / hours

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Skills Training Centre Ltd (STC
) provide a comprehensive range of quality, cost effective, short courses and e-Learning solutions to Local Authorities and Private Sector organisations. We pride ourselves on being able to provide a professional and reactive response to training requests. Flexible enough to manage last minute requirements, as well as being capable of assisting with the implementation of organisation wide Training Plans.

STC are a City & Guilds Approved Centre and a Lantra Awards Training Provider. We are accredited with Constructionline; and Exor (Silver Accreditation), meeting all of their standard pre-qualification requirements. We are also an accredited provider with the CPD Accreditation Group.

Providing Training throughout the UK, we also have our own dedicated Training Centre in New Southgate, North London. Our Sales team are helpful and knowledgeable. They will guide you through the range of options available, to find the most appropriate solution for your organisation and your staff.


How do I access the online (Blended) Learning once I have purchased it?

The first time you make a purchase you will be emailed a link to access your Blended Learning Portal, please bookmark this in your browser, or save the email with the link. When you login to your Blended Learning Portal using the username and password you created when registering, your purchases will be available to view.

Do I need an Access Code to login to the Blended Learning Portal?

No, normally, all managers and learners can login using their email address and a password. The only time you would need an access code would be if your manager has created your account for you and didn’t know your email address. In this instance the system will generate an access code for the manager to give to you for you to use.

I’m purchasing online Learning on behalf for my Organisation, how do I manage my learners and monitor their progress?

If you make an initial purchase for more than one item of online learning, an account will be created for you as a manager and you will be emailed a link to access your Blended Learning Portal.


This online Managing Conflict course is aimed at all staff. This e-learning conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This course will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.

Learning Outcomes

What is conflict management

Recognising aggressive behaviour

Workplace violence and bullying

Escalation and triggers

Verbal and non-verbal communication

Stages of conflict management and personal safety

Minimising conflict and taking a positive approach

Responding to aggressive and threatening behaviour

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