Skills Training Centre Limited
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Skills Training Centre Ltd (STC) provide a comprehensive range of quality, cost effective, short courses and e-Learning solutions to Local Authorities and Private Sector organisations. We pride ourselves on being able to provide a professional and reactive response to training requests. Flexible enough to manage last minute requirements, as well as being capable of assisting with the implementation of organisation wide Training Plans.
STC are a City & Guilds Approved Centre and a Lantra Awards Training Provider. We are accredited with Constructionline; and Exor (Silver Accreditation), meeting all of their standard pre-qualification requirements. We are also an accredited provider with the CPD Accreditation Group.
Providing Training throughout the UK, we also have our own dedicated Training Centre in New Southgate, North London. Our Sales team are helpful and knowledgeable. They will guide you through the range of options available, to find the most appropriate solution for your organisation and your staff.
FREQUENTLY ASKED QUESTIONS:
How do I access the online (Blended) Learning once I have purchased it?
The first time you make a purchase you will be emailed a link to access your Blended Learning Portal, please bookmark this in your browser, or save the email with the link. When you login to your Blended Learning Portal using the username and password you created when registering, your purchases will be available to view.
Do I need an Access Code to login to the Blended Learning Portal?
No, normally, all managers and learners can login using their email address and a password. The only time you would need an access code would be if your manager has created your account for you and didn’t know your email address. In this instance the system will generate an access code for the manager to give to you for you to use.
I’m purchasing online Learning on behalf for my Organisation, how do I manage my learners and monitor their progress?
If you make an initial purchase for more than one item of online learning, an account will be created for you as a manager and you will be emailed a link to access your Blended Learning Portal.
This online Managing Conflict course is aimed at all staff. This e-learning conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This course will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
What is conflict management
Recognising aggressive behaviour
Workplace violence and bullying
Escalation and triggers
Verbal and non-verbal communication
Stages of conflict management and personal safety
Minimising conflict and taking a positive approach
Responding to aggressive and threatening behaviour
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.