Manager Management - Online Training Course - Understanding the Role of a Manager - How to Manage Managers
With this manager management e-learning course, you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this comprehensive elearning course, you will be able to disperse your knowledge and experience throughout your leadership team.
Study method - Online, self-paced (6-12 study hours)
Course format - Online (24/7 access), modular
Course Duration - Part-time (1 year access)
Qualification - Certificate of completion
Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones
Awarded Body – IAOTS Accredited/CPD Standards
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Course aims
Manager management takes a special type of leader. This online manager management training course will expand participants' knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this online course will have something for everyone.
Course objectives
The objectives of this manager management online course are to:
- Welcome and orientate new managers
- Learn ways to successfully coach and mentor
- Learn ways to measure and evaluate performance
- How to handle complications
- Communicate between employees and their managers
What’s covered in this course?
This online manager management course covers the following:
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Grooming a New Manager
- Set Specific Goals
- Authority (What They Can and Can"t Do)
- Create a Shared Vision
- The More they Learn, the More Responsibility They Get
- Case Study
- Module Two: Review Questions
Module Three: Measuring Performance
- Staying Within Their Budget
- Setting Measurable Objectives
- Skip Level Feedback
- Collaborate on Criteria to be Evaluated
- Case Study
- Module Three: Review Questions
Module Four: Motivating Managers
- Provide the Needed Resources
- Bonuses and Incentives
- Give Credit for Good Work
- Keep Them Challenged
- Case Study
- Module Four: Review Questions
Module Five: Signs of Poor Management
- Missed Deadlines
- Team Turnover
- Losing Customers
- Little or No Growth
- Case Study
- Module Five: Review Questions
Module Six: Trust Your Team of Managers
- Do Not Micromanage
- Promote Open and Honest Communication
- Reward Initiative
- Trust, But Verify
- Case Study
- Module Six: Review Questions
Module Seven: When an Employee Complains about their Manager
- Keep the Information Confidential
- Gather Information from Both Sides
- Coach or Delegate the Solution
- Follow-up with the Manager or Employee
- Case Study
- Module Seven: Review Questions
Module Eight: Coaching and Mentoring (I)
- Writing Performance Reviews
- Provide Clear and Timely Feedback
- Praise in Public, Criticize in Private
- Make Sure Your Door is Always Open
- Case Study
- Module Eight: Review Questions
Module Nine: Coaching and Mentoring (II)
- Offer Advice, Not the Solution
- Create a Supportive Environment
- Building Ownership
- 360 Degree Feedback
- Case Study
- Module Nine: Review Questions
Module Ten: When Do You Step In?
- Unsafe or Dangerous Events
- Legal Ramifications
- Severe Financial Costs
- Repeated Failures after Coaching Has Occurred
- Case Study
- Module Ten: Review Questions
Module Eleven: Remember These Basic Qualities
- Express Confidence in Their Abilities
- Practice What you Preach
- Have an Open Door
- Their Success is Your Success
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Why is manager management important?
"When you’re managing managers, your responsibilities are two-fold: you need to make sure they’re producing good work (as with any employee) and that they’re effectively supporting their teams. You might know how to do the former, but how do you do the latter? Do you need to provide training? Coaching? And how do you serve as a good role model?"
Why choose our online training courses?
All our e-learning courses can be accessed on any electronic/computerised device. You can study at work or at home, in your own time and at your own pace!
- Easy to follow and understand
- Only 6-12 hours recommended study time
- 1 year access to course & learning materials
- Access your course anytime, anywhere & on any device
- Complete course on desktop computer, laptop, tablet or smartphone
- Additional references and downloadable materials available
- Certificate (IAOTS Accredited)
Course accreditation
- The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
- All our online courses are accredited and internationally recognised by the International Association of Online Training Standards (IAOTS).
Organisational e-learning
Are you responsible for organisational training and development or organisational statutory and mandatory compliance? You may want to find out more about how Learning Management System (LMS) may help your organisation. With our interactive LMS, managers and administrators can easily:
- set up a FREE blended learning environment;
- upload essential documents;upload individual and
