The course is delivered through Janets’ online learning platform. The Management Skills Training for New Managers has no formal teaching deadlines, meaning you are free to complete the course at your own pace.
Course Modules
**Management Skills Training for New Managers**
Introduction to the Essential Skills
- Introduction
- Self-Assessments
- The Mind of the Lean Leader
- Values & Culture
- Worthy Values
Responsibilities, Communication, Boundaries and Delegation
- Horizontal Communication
- Delegation
- Boundaries
Developing Employee Skills
- Basic Skill Training
- Skill Building Example
Motivating Your Team Members
- Power of Purpose
- Life Cycles and Motivation
- Situational Motivatoin
- Situational Motivation Stimulus Control
- Intrinsic Motivation
Coaching and Communication Skills
- Manager as Coach
- Intro to Coaching Skills
- Body Language
- Rephrasing
- Empathy
- Acknowledging
- Silence
- Brainstorming Together
Difficult Conversations - Giving and Receiving Feedback
- Giving Feedback
- Receiving Feedback
Discipline - Justice, Discipline and Self-Control
- Discipline and Justice
- Discipline Process
- Solving behaviour problems
- Standard Work
- Leader Standard Work
Team Formation and Organization
- Team Roles
- Team Structure
- Defining Terms
- Stages of Team Development
- The Agenda
Team Facilitation & Decision Making
- Team Facilitation Why
- Facilitation Skills 1
- Facilitation 2
- Enron & The Abilene Paradox
- Decision Styles
- Consensus Reaching
Conflict Resolution
- Conflict Resolution Principles
- Conflict Resolution Model
- Dialogue Introduction
- Dialogue Behavior
Keeping Score and Goal Setting
- Developing Your Team Members
- Scorecards
- Targets & Objectives 1
- Targets & Objectives 2
Problem Solving Process Improvement
- Attitudes of Problem Solving
- Root Cause
- PDCA Problem
- A3 Problem Solving
- Skill of Brainstorming
Improving Your Work Process
- Processes and Capabilities
- Customer Requirements
- Process Definition
- Work Process Maps
- Waste
- Management Waste
- Variance Analysis
Method of Assessment
To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course.
After successfully passing the course exam, you will be able to apply for a certificate as proof of your expertise.
Certification
All students who successfully complete the course can instantly download their free e-certificate. You can also purchase a hard copy of the certificate, which will be delivered by post for £9.99.
