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Management : Conflict Management - CPD Accredited
Skills Boost

3 Premium Courses Bundle | Free 3 PDF Certificate | Money Back Guarantee | 100% Pass Rate | 24/7 Tutor Support

Summary

Price
£19 inc VAT
Study method
Online, On Demand 
Duration
5.1 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
  • CPD Accredited Certificate: - £4.99
Assessment details
  • Management : Conflict Management (included in price)
Additional info
  • Tutor is available to students

Overview

Management : Conflict Management

  • [2026 Updated Course]
  • 14 Day Money Back Guarantee

Bundle Courses with this Level 5 Pharmacy Technician, Healthcare Assistant with Health and Social Care Course

  • Course 01: Management : Conflict Management
  • Course 02: Healthcare Assistant Training
  • Course 03: Social Worker: Social Work Diploma

Master the art of resolution with our comprehensive Conflict Management course, designed for professionals, managers, and team leaders across all sectors. In any workplace, conflict is inevitable — but how it’s handled can mean the difference between a toxic environment and a high-performing team. This course empowers you with practical strategies to manage disagreements, de-escalate tensions, and foster positive outcomes.

Through expert-led modules, you'll explore the causes of workplace conflict, different conflict types, and how communication styles and personality differences can impact team dynamics. You’ll learn proven techniques in negotiation, active listening, assertiveness, and emotional intelligence to navigate complex interpersonal situations with confidence.

Ideal for managers, supervisors, HR professionals, and anyone in a leadership role, this Conflict Management training also enhances your ability to create a collaborative and respectful work culture. Whether you're dealing with employee disputes, team friction, or customer complaints, you'll be better prepared to resolve issues calmly and constructively.

Delivered fully online, the course offers flexible study options, real-world case studies, and downloadable resources to help you apply what you learn directly in your role. You’ll also receive a certificate upon successful completion — great for CPD or career advancement in management roles.

Don’t let conflict disrupt your workplace. Equip yourself with the tools and techniques to turn disagreements into growth opportunities.

Key Highlights: Management – Conflict Management Course

  • CPD Accredited Course
  • Instant Free e-Certificate – Receive your official certificate in PDF format immediately upon successful completion of the course, at no additional cost.
  • 24/7 Tutor Support – Get expert guidance and assistance from experienced tutors whenever you need help throughout your learning journey.
  • No Hidden Fees – All course materials, resources, and certification are included in the price – no surprise costs or subscription charges.
  • Lifetime Access – Enjoy unlimited, lifetime access to the course content so you can study at your own pace and revisit materials any time.
  • 100% Learning Satisfaction Guarantee – We are committed to delivering a top-quality learning experience and offer a full satisfaction guarantee.

Certificates

Assessment details

Management : Conflict Management

Included in course price

Curriculum

5
sections
23
lectures
5h 4m
total

    • 1: Your Journey Begins with Skills Boost 01:14

    • 2: Module 1 Conflict Prevention and Control 13:00
    • 3: Module 2 Handling the Emotional Components of Conflict 21:00
    • 4: Module 3 Collaborative Problem Solving Seeking an Elegant Solution 36:00
    • 5: Module 4 Three Essentials for Effective Communication 21:00

    • 6: Module 01 Introduction to Healthcare Assistant 22:00
    • 7: Module 02 Confidentiality & Patient Health Records 07:00
    • 8: Module 03 Understanding Hygiene 11:00
    • 9: Module 04 Mobility and Immobility 06:00
    • 10: Module 05 Communication in Healthcare 04:00
    • 11: Module 06 Eating, Drinking, and Sleeping 20:00
    • 12: Module 07 Understanding Eliminating Process 17:00
    • 13: Module 08 Personal Safety for Healthcare Assistant 19:00

    • 14: Module 1 An Overview of Social Work 14:00
    • 15: Module 2 Principles of Social Work 20:00
    • 16: Module 3 Theories and Practise Models of Social Work 22:00
    • 17: Module 4 Collaboration in Social Work 05:00
    • 18: Module 5 Relationship-based Practice 11:00
    • 19: Module 6 Social Work With Children and Adolescent 11:00
    • 20: Module 7 Social Worker Guidelines and the Role of a Social Worker 06:00
    • 21: Module 8 Social Work & Case Management 10:00

    • 22: Final Assessment 04:00
    • 23: Get Your CPD Accredited Certificate [Optional] 02:00

Description

Management : Conflict Management

This Conflict Management course is designed to give professionals the essential tools and confidence to manage and resolve disputes in the workplace. You’ll explore the root causes of conflict, how to recognise early warning signs, and how to intervene constructively before situations escalate.

The course provides a deep understanding of different conflict resolution styles, including collaboration, compromise, and mediation techniques. You’ll learn how to deal with passive-aggressive behaviour, emotional responses, and communication breakdowns within teams or between individuals.

Through real-life scenarios and expert-led content, the course helps you develop core skills in negotiation, problem-solving, empathy, and managing difficult conversations. It’s perfect for anyone in a leadership, HR, customer service, or project management role.

Accessible entirely online, you can learn at your own pace with full tutor support and interactive modules. Upon completion, you’ll receive a certificate to demonstrate your proficiency in Conflict Management—a valuable asset for your professional development.

Whether you're currently facing conflict or want to proactively manage future challenges, this course offers the insights and skills needed to lead with confidence.

Curriculum of Management : Conflict Management Course

  • Module 01 Conflict Prevention and Control
  • Module 02 Handling the Emotional Components of Conflict
  • Module 03 Collaborative Problem Solving Seeking an Elegant Solution
  • Module 04 Three Essentials for Effective Communication

Certificate of Achievement – Management: Conflict Management Course

Upon successful completion of the Management: Conflict Management course, you will receive a Certificate of Achievement as formal recognition of your skills and understanding in effective conflict resolution.
You’ll be pleased to know that the official PDF certificate is provided completely free of charge, allowing you to immediately showcase your accomplishment to employers or professional networks.

Who is this course for?

Management : Conflict Management

This course is ideal for managers, HR professionals, team leaders, supervisors, and anyone responsible for resolving workplace conflict or managing teams. Also suitable for professionals in customer service or project roles.

Requirements

Management : Conflict Management

There are no formal prerequisites. Learners should be 18+ with a basic command of English. A device with internet access is needed to complete this online course.

Career path

Management : Conflict Management

Enhances careers in Management, HR, Team Leadership, Operations, and Customer Service. Ideal for progression into roles like HR Manager, Team Supervisor, Operations Lead, or Conflict Resolution Specialist.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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