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Level 5 Diploma in Virtual Assistant, IT Support, Service Helpdesk & Technical Support
Learning Facility

Learn Everything About Virtual Assistant and Online Support | 4 Course Bundle | 5 Free PDF Certificates | CPD Accredited

Summary

Price
Save 4%
£21 inc VAT (was £21.99)
Offer ends 08 November 2025
Study method
Online, On Demand
Duration
3.3 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
6 students purchased this course

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Overview

Level 5 Diploma in Virtual Assistant, IT Support, Service Helpdesk & Technical Support

The Level 5 Diploma in Virtual Assistant, IT Support, Service Helpdesk & Technical Support is a comprehensive programme designed to develop essential skills for thriving in today's digital work environment. This course equips learners with the capabilities needed to deliver efficient Virtual Assistant services, provide reliable IT Support, and manage Service Helpdesk & Technical Support operations across a range of business settings. Whether you are looking to enter the industry or upskill for advancement, this diploma offers a solid foundation in the core aspects of remote administrative tasks and technical problem-solving.

What you will learn from taking this course:

  • Learn how to perform essential Virtual Assistant duties in remote settings

  • Master core principles of IT Support including troubleshooting and system maintenance

  • Gain practical knowledge of Service Helpdesk & Technical Support operations

  • Understand user support systems, ticketing tools, and customer service workflows

  • Become job-ready for roles that blend administrative and technical responsibilities

Through this course, you will gain access to a range of training materials that are available online, allowing you to learn at your own pace and on your own schedule. By upgrading your skills and knowledge, you'll be better prepared to succeed in today's highly competitive job market, and position yourself for future growth and advancement. So if you're ready to take your career to the next level, enrol in this professional skills training course today.

Key Features of Level 5 Diploma in Virtual Assistant, IT Support, Service Helpdesk & Technical Support Course

  • Free PDF Certificate Included
  • Instant Access to the course materials
  • Lifetime Access

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Curriculum

6
sections
7
lectures
3h 18m
total

Course media

Description

Level 5 Diploma in Virtual Assistant Skills

This diploma offers a unique blend of administrative and technical training, preparing individuals to handle a variety of workplace challenges in remote and digital environments. Through this course, learners will gain proficiency in delivering Virtual Assistant services, including managing digital communications, scheduling, and performing remote administrative tasks.

The IT Support section of the course focuses on resolving hardware and software issues, maintaining network systems, and ensuring business continuity through technical troubleshooting. Meanwhile, the Service Helpdesk & Technical Support components teach how to efficiently handle user queries, manage ticketing systems, and deliver high-quality assistance in IT-driven workplaces.

By focusing on the integration of Virtual Assistant tasks with practical IT Support functions, this diploma ensures learners are equipped to support both day-to-day administrative activities and more complex technical requirements. The Service Helpdesk & Technical Support modules further enhance the learner’s ability to manage user experience, support business IT infrastructure, and ensure smooth operation across systems and platforms.

Throughout the course, learners will explore real-world applications of Virtual Assistant, IT Support, and Service Helpdesk & Technical Support roles in different industries. The course content includes cybersecurity principles, customer service protocols, cloud-based system navigation, and troubleshooting techniques relevant to modern business needs.

By the end of this course, participants will be equipped to take on challenging roles that combine the duties of a Virtual Assistant, IT Support technician, and Service Helpdesk & Technical Support specialist.

This is a self-paced learning platform, meaning you can study at your own pace and convenience. Additionally, each section of the Level 5 Diploma in Virtual Assistant, IT Support, Service Helpdesk & Technical Support course is divided in a way that allows you to easily pick up where you left off, making it easy to manage your time and progress throughout the course.

Who is this course for?

This course is ideal for individuals looking to build or advance a career in administrative and technical roles. It is particularly beneficial for those interested in remote work as a Virtual Assistant, professionals aiming to enter or move up in the IT Support sector, and anyone looking to specialise in Service Helpdesk & Technical Support. This diploma is suitable for career changers, recent graduates, or current professionals looking to broaden their skill set in digital and technical business operations.

Requirements

This Level 5 Diploma in Virtual Assistant, IT Support, Service Helpdesk & Technical Support course requires no formal qualification to start.

Career path

Graduates of the Level 5 Diploma in Virtual Assistant, IT Support, Service Helpdesk & Technical Support can pursue roles such as:

  • Virtual Assistant

  • IT Support Specialist

  • Service Helpdesk & Technical Support Analyst

  • Remote IT Administrator

  • Helpdesk Operations Manager

  • Online Meeting Coordinator

  • Technical Support Engineer

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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