Level 5 Diploma in Operations and Departmental Managers

The Level 5 Diploma in Operations and Departmental Managers will provide learners with the skills and knowledge to be able to fill a workplace role competently. An operations or departmental manager is someone who manages teams and projects and achieves operational or departmental goals and objectives as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

The qualification will be assessed through a combination of written essays, a portfolio of evidence and observation of occupational competence. All units, assignments and learning materials for the course can be accessed through our online learning platform. Students have 12 months access to the online learning platform where they may study entirely at their own pace. Learners on the course will cover the following units:

• Operational management
• Project management
• Finance
• Leading people
• Managing people
• Building working relationships
• Communication
• Self-awareness
• Management of self
• Decision making
• Professional behaviour

Whilst on the course learners will receive the following all-inclusive features:

• Support team – You will receive live support throughout the duration of your course. Our amazing Support Team are available around the clock through our support system, just submit a ticket with your query and we will provide a same day response!
• Knowledge base – Learners are provided with access to our Knowledge Base system, which is full of useful videos, articles, and documents to assist you throughout the course.
• Rapid marking response – Submissions of work aim to be marked within 5 working days to ensure that you progress through your course as efficiently as possible.
• No deadlines – We do not impose any deadlines on our courses; you can complete the qualification entirely at your own pace throughout the duration of the course.
• Learning resources – All courses have a variety of learning materials, ranging from advice leaflets to PowerPoint presentations. These resources are accessible on our learning platform.
• Accredited certification – You will receive your accredited certificate and unit transcript free of charge from our approved awarding body at no extra cost!
• Course units – All units and assignments are included within the price and can be accessed at any point during the 12 months access to the learning platform.

Upon completion of the course learners will receive their accredited certification. We are an approved Training Qualifications UK Centre, meaning that we can offer approved qualifications through this OFQUAL-regulated, fully-accredited awarding body. With over 400 Centres worldwide, TQUK provide qualifications that meet the needs of learners, working with us to attain the very best results.

This qualification is ideal for learners already within a management role who manage teams and projects, and achieve operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy.This qualification is also suitable for learners who have the opportunity to demonstrate recognisable management and leadership skills to a senior manager or business owner.

• Must hold a minimum of 5 GCSE’s at grade A-C (Including maths and English)
• Learners must be over 16 years old
• Must be in a voluntary or paid role - you will be observed in your work place

This qualification is idea for learners within a management role who's responsibilities include managing teams and projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy.