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Level 5 Customer Relationship Management (CRM)
Skills Boost

CPD Accredited | 3 Courses Bundle | Free 3 PDF Certificate | 24/7 Tutor Support | 100% Pass Rate | Money Back Guarantee

Summary

Price
£19 inc VAT
Study method
Online, On Demand 
Duration
5.7 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
  • CPD Accredited Certificate: - £4.99
Assessment details
  • Level 5 Customer Relationship Management (CRM) (included in price)
Additional info
  • Tutor is available to students
8 students purchased this course

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Overview

Level 5 Customer Relationship Management (CRM)

  • [2026 Updated Course]
  • 14 Day Money Back Guarantee

Bundle Courses with this Level 5 Customer Relationship Management (CRM) Course

  • Course 01: Level 5 Customer Relationship Management (CRM)
  • Course 02: Customer Service Training
  • Course 03: Retail Management Course

The Level 5 Customer Relationship Management (CRM) is a comprehensive course designed to equip professionals with advanced skills to effectively manage customer interactions and build lasting relationships. This Course covers essential CRM strategies, customer data analysis, customer service excellence, and digital CRM tools. Learners will explore customer lifecycle management, customer retention techniques, and CRM software applications, gaining the knowledge to drive customer satisfaction and loyalty.

This Level 5 Customer Relationship Management (CRM) course emphasizes practical CRM skills, including customer communication, complaint handling, and data-driven decision-making. Students will understand how to align CRM strategies with business goals to increase customer lifetime value. The Course also addresses the integration of digital marketing with CRM, focusing on how social media and email campaigns enhance customer engagement.

By the end of the Level 5 Customer Relationship Management (CRM) course, learners will be proficient in using CRM software tools, implementing customer-centric strategies, and analyzing customer data to make informed business decisions. This qualification is recognized by employers and offers career advancement opportunities in roles such as CRM manager, customer experience specialist, and relationship marketing professional.

Boost your career with this highly relevant and practical Level 5 Customer Relationship Management, designed to enhance your skills in customer retention, data management, and service excellence.

Key Highlights of the Level 5 Customer Relationship Management (CRM) Course

  • CPD Accredited course
  • Free Instant e-Certificate – Download your official certificate PDF immediately after successful completion.
  • 24/7 Tutor Support – Expert assistance available anytime during your studies.
  • No Hidden Fees – Transparent pricing with no unexpected costs.
  • Lifetime Access – Unlimited, lifelong access to all course materials.
  • 100% Learning Satisfaction Guarantee – Committed to delivering a rewarding and positive learning experience.

Certificates

Assessment details

Level 5 Customer Relationship Management (CRM)

Included in course price

Curriculum

5
sections
28
lectures
5h 43m
total

    • 1: Your Journey Begins with Skills Boost 01:14

    • 2: Module 1 An Overview of CRM 06:00
    • 3: Module 2 Understanding CRM Software 13:00
    • 4: Module 3 Understanding Traditional and Social CRM 10:00
    • 5: Module 4 Customer Lifecycle Management 11:00
    • 6: Module 5 Sales Funnel 09:00
    • 7: Module 6 Measuring CRM 05:00
    • 8: Module 7 Customer Engagement Management Strategies 07:00
    • 9: Module 8 How to Improve Customer Engagement 08:00

    • 10: Module 1 An Overview of Customer Service 25:00
    • 11: Module 2 Strategies for Understanding Your Customers 19:00
    • 12: Module 3 The Customer-Focused Organisation 08:00
    • 13: Module 4 Creating Customer Service Strategy 13:00
    • 14: Module 5 Training & Development for Effective Customer Service 11:00
    • 15: Module 6 Building Strong Relationship With Customers 24:00
    • 16: Module 7 Communication in Customer Service 08:00
    • 17: Module 8 Handling Complaints 09:00

    • 18: Module 1 Essential Skills for Smart Selling 27:00
    • 19: Module 2 Productivity Techniques for Maximum Selling 23:00
    • 20: Module 3 Understanding Relationship Selling 06:00
    • 21: Module 4 Role of Communication in Sales 05:00
    • 22: Module 5 The Selling Process 21:00
    • 23: Module 6 The Importance of Consumer Behaviour 09:00
    • 24: Module 7 Dealing with Difficult Customers 18:00
    • 25: Module 8 Dealing with Suppliers 19:00
    • 26: Module 9 Dealing with the Management of Stock 21:00

    • 27: Final Assessment 04:00
    • 28: Get Your CPD Accredited Certificate [Optional] 02:00

Description

Level 5 Customer Relationship Management (CRM)

The Level 5 Customer Relationship Management (CRM) provides a detailed exploration of customer-focused business strategies that drive growth and customer loyalty. This course equips students with the skills needed to manage and improve customer relationships through effective CRM techniques.

Participants will learn how to utilise CRM software, manage customer data ethically, and apply customer analytics to identify trends and enhance service delivery. The Course covers customer engagement strategies, customer satisfaction measurement, and the use of digital CRM tools such as social media and automated email marketing.

Through practical assignments and case studies, students will develop expertise in customer segmentation, complaint resolution, and the design of customer retention programs. The Level 5 Customer Relationship Management (CRM) course also explores the role of customer experience in shaping brand reputation and business success.

This Level 5 Course blends theory with practical application, making it an essential qualification for those looking to specialise in customer relationship management. Enhance your ability to deliver exceptional customer experiences and leverage CRM technology to create value for your organisation.

Certificate of Achievement – Level 5 Customer Relationship Management (CRM) Course

Upon successfully completing the Level 5 Customer Relationship Management (CRM) Course, you will be awarded a Certificate of Achievement. This certificate is provided as a free downloadable PDF, allowing you to easily showcase your qualification.

Refund Policy

We offer a 14-day refund policy for this course. If you are not completely satisfied, you can request a refund easily through your learner dashboard within this period.

Who is this course for?

Level 5 Customer Relationship Management (CRM)

This Course is ideal for professionals working in customer-facing roles, business development, or marketing, who want to enhance their customer management skills and move into leadership roles. It's also suitable for entrepreneurs or small business owners looking to implement CRM strategies.

This course is suitable for:

  • Sales and marketing professionals
  • CRM managers and customer service leaders
  • Business owners and team managers
  • Brand and loyalty programme specialists

Requirements

There are no formal entry requirements for the Customer Relationship Management. It’s open to anyone eager to improve their customer handling, relationship-building, and strategic thinking.

You’ll need:

  • A good command of English
  • A device with internet connection
  • Motivation to improve customer engagement practices
  • Interest in sales, marketing, or customer service

Career path

Level 5 Customer Relationship Management (CRM)

Completing the Customer Relationship Management can lead to roles such as CRM Manager, Customer Experience Leader, Relationship Executive, or Business Development Manager. It’s ideal for career growth in sales, service, or client-focused roles.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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