Business Management
Business Management | Level 5 CPD Certified Course | Quiz-Based Assessment
To achieve a Level 5 in Business Management , the learner must complete 12 Units with 120 CPD Credits. Upon Completion, the Learner will receive a CPD Certified Level 5 in Business Management.
Course Structure - Business Management
Unit 1 - The Business Environment
Learning Topics:
- What is a business?
- Business Organisation and its types
- Types of business ownership
- Difference between private limited and public limited
- Stalk holders and its types
- Expectations of various stalk holders
- What is organisational structure?
- Common types and Basic dimensions of organisational structure
- Business Strategies and its mission
- Business Environment and some relevant factors
Unit 2 - Human Resource Management
Learning Topics:
- Describe the implications of different aspects of Human Resource Management on their daily responsibilities
- Define human resources terms and subject matter
- Recruit, interview, and retain employees more effectively
- Follow up with new employees in a structured manner
- Be an advocate for your employees’ health and safety
- Provide accurate, actionable feedback to employees
- Act appropriately in situations requiring discipline and termination
- Evaluate some of the strengths and opportunities for Human Resources in your own workplace
- Identify three areas for further development within the Human Resources field as part of a personal action plan
Unit 3 - Project Management
Learning Topics:
- Define projects, project management, and project managers
- Identify the importance of the PMBOK and PMI
- Identify the five process groups and ten knowledge areas as defined by the PMI
- Describe the triple constraint
- Perform a project needs assessment and write goals, requirements, and deliverables
- Create key project documents, including the statement of work, project planning worksheet, and project charter
- Build a project schedule by estimating time, costs, and resources
- Understand and use the work breakdown structure
- Create project planning documents, such as a schedule, risk management plan, and communication plan
Unit 4 - Basic Bookkeeping
Learning Topics:
- Understand basic accounting terminology.
- Identify the differences between the cash and accrual accounting methods.
- Keep track of your business by becoming familiar with accounts payable and accounts receivable.
- Use a journal and general ledger to document business financials.
- Utilise the balance sheet.
- Identify different types of financial statements.
- Uncover the reasons for and actually create a budget.
- Be familiar with internal and external auditing.
Unit 5 - Archiving and Record Management
Learning Topics:
- Define records and archives
- Analyse records in context
- Classify records
- Understand different systems
- Maintain and convert records
Unit 6 - Basics of Marketing
Learning Topics:
- Define your market.
- Know the different types of marketing and ways to use them.
- Learn effective ways of communicating with the customer.
- Know how to set marketing goals and strategies.
- Recognise common marketing mistakes and know how to avoid them.
Unit 7 - Team Building and Management
Learning Topics:
- Setting up your virtual team (I)
- Communication (II)
- Building Trust
- Cultural issues
- To succeed with a virtual team
- Dealing with poor team players
Unit 8 - Risk Assessment and Management
Learning Topics:
- Identify hazards and risks
- Update control measures
- Grasp the fundamentals of accident reports
- Identify risk management techniques
- Outline a disaster recovery plan
- Communicate to the organisation
Unit 9 - Performance Management
Learning Topics:
- Identify hazards and risks
- Update control measures
- Grasp the fundamentals of accident reports
- Identify risk management techniques
- Outline a disaster recovery plan
- Communicate to the organisation
Unit 10 - Sales Fundamentals
Learning Topics:
- Prepare for a sales opportunity
- Make an effective pitch
- Handle objections
- Seal the deal
- Follow up on sales
- Set sales goals
- Manage sales data
- Use a prospect board
Unit 11 - Customer Services
Learning Topics:
- State what customer service means in relation to all your customers, both internal and external
- Recognise how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers
Unit 12 - Supervising Others
Learning Topics:
- Define requirements for particular tasks
- Set expectations for your staff
- Set SMART goals for yourself
- Help your staff set SMART goals
- Assign work and delegate appropriately
- Provide effective, appropriate feedback to your staff
- Manage your time more efficiently
- Help your team resolve conflicts
- Understand how to manage effectively in particular situations
- Understand what a new supervisor needs to do to get started on the right path
Course / Training Format
After successful enrolment, the learner will get access to ILC Moodle, where all the study material / Training Manual will be available. Moodle can be accessed 24/7 anywhere, anytime.
Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.
The Test (MCQ’s) will be based on modules of the Training Manual.
Assessment
After studying through the training manual, Learner will have to attempt the Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 80%. You can retake the test in the case of not being successful at the first attempt.
Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).
All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.
Duration
The minimum time period to complete this training is 4 Weeks. But it is a self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.
Learners will have access to their Training via the Learning Platform for up to 12 months from the date of enrolment. During this period, learners will be able to complete the course at any time.
Certification
Upon successfully passing the course, the Learner needs to pay for a CPD Certificate of Completion either in PDF format or hard copy from ILC.
CPD Certificate of Completion (PDF format) = £42
CPD Certificate of Completion (Hardcopy) = £65 + postage charges £15 = £80
