Level 4 Diploma in Customer Service with Official Certification

Accredited by ABC Awards | Endorsed Certificate | Certified Unit Summery

Global Edulink


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£149 inc VAT (was £469)
Offer ends 20 August 2019
Study method
Online, self-paced
40 Hours
Level 4 Diploma in Customer Service
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Additional info
  • Exam(s) / assessment(s) is included in price

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Level 4 Diploma in Customer Service with Official Certification

The certification is endorsed by an ABC Awards (Ofqual regulated awarding body)

Every business needs outstanding customer support to thrive. The Diploma in Customer Service – Level 4 course will teach learners the tips and techniques on how to provide good customer service to clients. The course will focus on key features that will enable learners to become efficient and effective customer service managers. It is a training in real-time that allows learners to apply their newly found knowledge within a customer-oriented environment.

Customer service in every industry or sector has become a necessity. The Diploma in Customer Service – Level 4 course will teach learners how to improve customer communication skills and deal with customer queries in a positive way. The objective of the course is to ensure learners know what it takes to become efficient in their customer service roles within an organisation. Enhancing customer service management skills will also impact organisation growth and productivity. It is also an educational qualification that will enable learners to advance in their learning knowledge.

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA /Qualification Wales


Level 4 Diploma in Customer Service
Awarded by ABC Awards

Course media


What is covered in this course?

  • Gain a clear understanding of the fundament aspects of customer service and apply them within your business environment.
  • Improve your communication process and how to effectively communicate with customers.
  • Learn how to continuously refine your customer service strategy in order to achieve the best possible outcome.
  • Learn how to continuously refine your customer service strategy in order to achieve the best possible outcome.
  • Learn how to implement a successful customer service plan in any industry that you work in.
  • Learn how enhance your customer service relationship with your current and potential customers.
  • Learn how to manage conflict in the workplace and ensure it doesn’t negatively impact staff performance.

Course Curriculum : Level 4 Diploma in Customer Service with Official Certification

1: Customer Service Environment

2: Principles Of Business

3: Resolving Customer’s Problems Or Complaints

4: Customers And Customer Retention

5: Monitor Customer Service Interactions And Feedback

6: Equality, Diversity And Inclusion In The Workplace

7: Manage Performance And Conflict In The Workplace

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully and gain your professional qualification, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.


At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Course Code: QLS-03792

Accredited Body (Accreditation)

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

What's special about us

  • No Hidden Fees
  • Efficient and effective customer service for all your queries
  • Endorsed under the ABC Awards and Certa Awards Quality Licence Scheme
  • Get a 30% discount when you pay the full amount at once. This includes the course fee, assessment fee and certificate fee.

Who is this course for?

  • Customer Service Supervisors and Managers
  • Anyone who wants to learn about customer service


  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A recognised qualification at level 3 or above in any discipline.

Career path

  • Customer Service Manager
  • Customer Service Team Leader
  • Customer Service Supervisor
  • Assistant Manager – Customer Service

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