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Level 3 in Conflict Management & Mediator Mediation Skills
Thames College

10 Courses CPD Accredited Bundle | Free Certificate + 5 Free eBooks | 100 CPD Points | Instant Access

Summary

Price
£55 inc VAT
Or £18.33/mo. for 3 months...
Study method
Online
Duration
50 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
100 CPD hours / points
CPD What's this?
Certificates
  • CPD Accredited PDF Certificate - Free
Additional info
  • Tutor is available to students

Overview

What is Included?

  • 10 CPD Accredited Courses
  • 5 Free eBooks
  • Free PDF Certificates
  • 24/7 Tutor Support

Conflict happens in every aspect of life—whether at work, at home, or in social settings. This Conflict Resolution Course gives you practical ways to understand, manage, and resolve disagreements. The course focuses on clear communication, emotional control, and proven resolution strategies that can help you move past tension and work towards solutions. Whether you're dealing with challenging colleagues, unhappy customers, or personal disputes, this course offers a calm and structured approach to managing difficult conversations.

By the end of this course, you'll not only know how to defuse heated moments but also how to prevent conflict from escalating in the first place. The core modules guide you through anger management, problem-solving, and a three-step resolution model. This 10-in-1 bundle also includes 9 other carefully selected courses that strengthen your emotional intelligence, support communication in stressful situations, and help you maintain confidentiality and professionalism. Whether you work in management, customer service, HR, or healthcare, these skills are valuable in nearly every job.

Learning Outcomes:

  • How to manage anger before it leads to conflict
  • Clear communication strategies to prevent misunderstandings
  • Step-by-step methods for resolving workplace issues
  • How to stay calm and focused under pressure
  • Personal techniques to de-stress and improve behaviour

★ Courses we are offering ★

  • Course 01: Conflict Resolution Course
  • Course 02: Anger Management and Conflict Resolution
  • Course 03: Dealing with Conflict at Work
  • Course 04: Emotional Intelligence and Human Behaviour
  • Course 05: Workplace Confidentiality Essentials
  • Course 06: Assertive Communication for Difficult Conversations
  • Course 07: Empathy and Listening Skills
  • Course 08: Conflict De-escalation Techniques
  • Course 09: Managing Workplace Stress
  • Course 10: Handling Complaints and Difficult Customers

Free ebooks

  • eBook 01: Agile Project Management
  • eBook 02: Leadership & Management: Become a Team Leader
  • eBook 03: Virtual Assistant
  • eBook 04: Workplace Communication Mastery
  • eBook 05: Working Remotely: How to Succeed In The New Workplace

Additional perks of selecting course from Thames College:

This course offers you the benefit of —

  • Learn with an engaging voiceover and visual elements.
  • Lifetime access to the course.
  • Participate in quick assessments and get instant feedback on your course progress.
  • Study on your own schedule.

Certificates

CPD

100 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Course 01: Conflict Resolution Course Curriculum:

  • Course Overview – Understand the purpose and structure of the course.

  • Conflict as Communication – Learn how conflict can be a form of expression and connection.

  • Benefits of Confrontation – Explore the positive outcomes of healthy confrontation.

  • Preventing Problem – Discover ways to stop conflict before it begins.

  • Getting Focused – Learn how to stay centred during stressful interactions.

  • Managing Anger – Techniques to control and release anger in productive ways.

  • Dealing with Problems – Identify practical ways to resolve everyday challenges.

  • The Three-Step Conflict Resolution Model – A simple structure for working through disputes.

  • Why Don’t People Do What They Are Supposed To? – Understand non-compliance and how to handle it.

  • De-Stress Options to Use When Things Get Ugly – Methods to relax and reset when situations escalate.

  • Changing Yourself – Tools for personal growth that impact how you handle conflict.

Certificates

You can get free CPD Accredited PDF certificates with this bundle. If you prefer hard copies, there's a charge of £8.99 per course.

***For International Delivery, you have to pay 10 GBP extra for Postal Fees.

Who is this course for?

  • Anyone facing communication issues or interpersonal conflict at work
  • Customer service representatives managing difficult conversations
  • HR staff handling staff grievances or disputes
  • Managers leading diverse teams
  • Individuals wanting to improve their emotional control and behaviour

Requirements

No previous experience or qualifications are required to enroll in our course. This course is designed for anyone eager to learn, whether you're an experienced professional or just starting out.

Join us and take the first step on this exciting path!

Career path

  • Conflict Resolution Specialist – £28,000 to £42,000
  • HR Officer – £25,000 to £40,000
  • Customer Service Manager – £26,000 to £45,000
  • Employee Relations Advisor – £30,000 to £48,000
  • Team Leader/Supervisor – £24,000 to £38,000

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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