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Level 3 Diploma in Customer Services

Specialist Tutor Support, No Hidden Fees, Great Reviews, Progression Opportunities

Britannia School of Leadership and Management LTD


£1,596 inc VAT
Or £133.00/mo. for 12 months...
Study method
Online, self-paced
550 hours
Access to content
Access until course completion
Level 3 Diploma in Customer Service (RQF)
Regulated qualification What's this?
Additional info
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The Level 3 Diploma in Customer Service (RQF) is an accredited and Ofqual regulated 100% online qualification. This customer service diploma aims to recognise learners’ endeavours in the field of customer service. It is also for learners whose jobs enable them to provide customers with a consistently better service experience. These learners may be in positions with a specific customer service job title, or their primary duty is to provide outstanding customer service to make loyal customers. This informative Level 3 Diploma in Customer Service comes highly recommended if you are ready to take charge of your career prospects right now! All of this starts with focused research into the fundamentals of this fascinating topic! For more information or clarification, please contact our team for free and comprehensive advice.

Key Benefits of Studying with Britannia School of Leadership and Management:

  • 100% flexible schedule
  • Specialist tutor support
  • Free career guidance
  • High-quality training material
  • Completely online study
  • No hidden costs

*Please ensure you meet the entry requirements for the course before purchasing it


Level 3 Diploma in Customer Service (RQF)

Regulated by Ofqual

Course media


  • Course PDF -


Duration and Delivery

This Level 3 Diploma in Customer Service (RQF) is designed to be completed online at the pace that suits you the best. This fast track Level 3 Diploma in Customer Service course can take as little as 2 months of full-time study or 1 year of part-time study to become a certified customer service specialist. The qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment & Verification

All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enrolled on our online portal to assist you in reaching your goals.


This is a thorough qualification of Level 3 Diploma in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:

  • Level 3 Diploma in Business Administration (RQF)
  • OTHM Level 4 Diploma in Business Management
  • Level 4 NVQ Diploma in Customer Service (RQF)

Unit Structure

Unit 1: Champion Customer Service

Unit 2: Manage Personal and Professional Development

Unit 3: Manage Individuals’ Performance

Unit 4: Manage Team Performance

Unit 5: Promote Equality, Diversity and Inclusion in the Workplace

Unit 6: Resolve Customers’ Problems

Unit 7: Build and Maintain Effective Customer Relations

Unit 8: Principles of Business

Unit 9: Organise and Deliver Customer Service

Unit 10: Understand the Customer Service Environment

Unit 11: Understand Customers and Customer Retention

Unit 12: Monitor the Quality of Customer Service Interactions

Who is this course for?

This course is suitable for those learners preparing to enter the customer services sector and those currently working in a customer service role.


There are no specific entry requirements for this qualification. However, the learners must be 16 years or above to get themselves enrolled in this course.

Career path

This course will provide you with the skills needed to perform customer service activities across any industry or sector.

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.