reed.co.uk Courses

Header

Level 3 Diploma in Customer Service

> Accredited by ATHE, UK |OfQual-UK-gov regulated | 0% Interest - payment plans | Comprehensive support


London School of Planning and Management

Summary

Price
Save 10%
£899 inc VAT (was £999)
Offer ends 30 November 2020
Finance options

Special price for Reed visitors.

Please mention this course listing for availing special discount.
Read more

Study method
Online, self-paced
Duration
9 months
Access to content
Access until course completion
Qualification
Level 3 Diploma Customer Service
Regulated What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • TOTUM card is available to purchase separately What's this?

3 students enquired about this course

Add to basket or enquire

Enquire now

Overview

The aim of this qualification is to recognise learners’ achievements within the customer service environment. It is also for learners whose job role requires them to deliver continually improving service to customers. These learners may be in roles that carry a customer service specific job title, or their primary responsibility is to deliver excellent service to customers. The units incorporate recognised customer service terminology and cover up to date techniques and mediums for the delivery of customer service, including online services and social media. Employers have been consulted throughout the development to ensure the content of the qualification is full and relevant to ensure learners are occupationally competent in the workplace.

Now achieve this qualification in just 6-month !

  • Contact admissions team at London School of Planning and Management for special REED Price.
  • Visit LSPM [dot] ORG [dot] UK
  • Email admissions [at] LSPM [dot] ORG [dot] UK

What is Ofqual?

The Office of Qualifications and Examinations Regulation (OfQual) regulates qualifications, examinations and assessments in England.

OfQual has set a range of rules for regulated qualifications, as well as guidance which supports those rules. The body also has set out separate rules for national assessments.

Why choose LSPM?

  • Your qualification is recognised and accepted world over.
  • Experience online-time study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
  • Flexible payment plans, pay fee in easy monthly, quarterly or yearly instalments.
  • Fast track mode - attain your qualification in just 6 months!
  • Dedicated Tutor Support via live chat

Qualification

Level 3 Diploma Customer Service
Regulated by Ofqual

Description

Qualification structure

Mandatory Units Group A

  • Organise and deliver customer service
  • Understand the customer service environment
  • Understand customers and customer retention
  • Resolve customers’ problems
  • Principles of business
  • Manage personal and professional development

    Optional Units Group B
  • Develop resources to support consistency of customer service deliver
  • Use service partnerships to deliver customer service
  • Resolve customers’ complaints
  • Gather, analyse and interpret customer feedback
  • Monitor the quality of customer service
  • Understanding customer service staffing schedules
  • Principles of customer service improvements
  • Principles of managing customer service performance
  • Understand customer relationships and customer retention
  • Understanding effective communication in customer services

    Optional Units Group C
  • Negotiate in a business environment
  • Promote equality, diversity and inclusion in the workplace
  • Manage team performance
  • Manage individuals’ performance
  • Collaborate with other departments
  • Negotiating, handling objections and closing sales 3 4 22
  • Obtaining and analysing sales-related information
  • Buyer behavior in sales situations
  • Manage incidents referred to a contact centre
  • Lead direct sales activities in a contact centre team
  • Bespoke software

Programme is offered in 2 duration modes :

  • Accelerated mode (6 months @ £1299)
  • Standard mode (9 months @ £999)

Payment Plans for Accelerated mode - 6 Months (GBP £1299)

  • Payment option (a): GBP £433 x 3 monthly instalments
  • Payment option (b): GBP £1234 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

Payment Plans for Standard mode - 9 Months (GBP £999)

  • Payment option (c): GBP £199 x 5 monthly instalments
  • Payment option (d): GBP £499 x 2 quarterly instalments
  • Payment option (e): GBP £949 x 1 instalment

(We offer 5% bursary on total fee for students opting to pay in full)

Requirements

Learner must fulfill at least one of the following criteria to be allowed entry to the qualification:

Academic Qualification

  • Possession of Level 6 diploma or Bachelors degree or any equivalent overseas qualification

Or

In case of no formal education, learners can gain entry on the basis of workexperience.

  • Learners having 5 years of work experience or more are eligible in case of no formal educational qualification.

Questions and answers

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

Modals

Mobile Navigation