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Level 3 Diploma in Customer Service

Customer Service Certificate Endorsed by ABC Awards Assignment based Course


Oxford Home Study College

Summary

Price
Save 95%
£16 inc VAT (was £385)
Offer ends 02 June 2020
Study method
Online, self-paced
Duration
200 Hours
Achievement
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

59 students purchased this course

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Overview

Level 3 Diploma in Customer Service

Certificate of Achievement. If ready to take control of your career prospects starting right now, this insightful Level 3 Diploma in Customer Service comes highly-recommended! Study the concept of Customer Service at a foundation level, gradually building the skills, knowledge and confidence to pursue a rewarding career! Learn how the Customer experience contribute directly to the success of the entire business, the importance of prioritising Customer Service and so much more besides. Study Customer Service Level 3 in your own time and at your own pace, with no time restrictions or deadlines to worry about!

Effective Customer Service service delivery is crucial for all types of businesses whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop Customer Service skills.

The flexible delivery of the course enables you to learn Customer Service skills flexible and convenient way and to adjust your learning according to your own schedule.

Achievement

Endorsed by ABC Awards

Course media

Description

Level 3 Diploma in Customer Service

Competition among businesses at all levels worldwide has never been more ferocious. As the average Customer becomes increasingly demanding, it’s often the little things that make all the difference. One of which being Customer Service the extent to which the customer in question is provided with an enjoyable and memorable experience. To become proficient in the art of customer care is to enjoy a career with limitless prospects for advancement. All of which begins with targeted studies, exploring the basics of this fascinating subject!

Customer Service - Learning Outcomes

On successful completion of this Customer Service Level 3 course, the learner will be able to;

  • Demonstrate a Customer Service approach
  • Understand how your own behaviour affects the behaviour of others
  • Demonstrate confidence and skills as a problem solver
  • Apply techniques to deal with difficult Customers
  • Make a choice to provide Customer Service

Customer Service - Course syllabus

This Customer Service Level 3 course consists of the following two units:

Module 1 - Customer Services : An Introduction

This module covers the following topics:

  • Elements of Customer Service:
  • Classification of Customer Service
  • Service Quality & Customer Service
  • Effects of Poor Service on a Business
  • Benefits of a Customer-Centred Organization
  • Customer Satisfaction
  • Knowing your Customer’s Needs and Requirements
  • Changing Nature of Customer Service
  • Reasons for Developing Long-Term Relationships with
  • Importance of Customer Feedback and Complaints
  • Plus more


Module 2 - Strategies for Understanding Your Customers

This module covers the following topics:

  • Identifying Customer Expectations
  • Listening, Questioning and Confirming
  • Benefits of Meeting Expectations
  • Means of Identifying Customer Needs
  • Triggers and Customer Needs
  • Plus more

Module 3 - Creating Customer Service Strategy

This module covers the following topics:

  • Involvement of the Top Management
  • The Role of the Manager and the Role of the Leader
  • Important Areas of Focus for Customer Service Strategy
  • Establishing a Customer-Focused Culture
  • Plus more

Module 4 - Customer Services: Implementing a Service Excellence Strategy

This module covers the following topics:

  • Marketing a Service Strategy
  • Engender Ownership
  • Continuous Improvement
  • Establish a Steering Group
  • Plus more

Module 5 - Advance Training & Development for Effective Customer Service

This module covers the following topics:

  • Importance of Training and Development in Customer Service
  • Identifying Training and Development Objectives
  • Training and Development Methods
  • Building Customer Service into all Training and Development Activities
  • Plus more

Module 6 - Dealing with Difficult Customers

This module covers the following topics:

  • Dealing With Challenges Assertively
  • Dealing With Difficult People
  • Be a Problem Solver
  • Customer Problem Solving
  • The Fifth Critical Element – Measure It
  • The Sixth Critical Element – Reinforce It
  • Dealing With Stress
  • Plus more

Customer Service - Course Benefits:

  • Full Tutor Support
  • Self paced, no fixed schedules
  • Available to students anywhere in the world
  • 24/7 Access to the LMS ( Learning Management System )
  • Easy to understand quality e-learning study materials.

Customer Service - Course Material

All course materials are included in the Customer Service Level 3 course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning Customer Service Level 3 course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your Customer Service Level 3 course may use any of the following different media which you can use from home or where ever you choose to study:

  • Online course materials
  • Question papers
  • Additional Supporting Material
  • Useful Links

Customer Service - Course assessment

You will be continually assessed throughout the Customer Service Level 3 course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Oxford Home Study College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Who is this course for?

Level 3 Diploma in Customer Service

  • Candidates looking for entry level course in Customer Service
  • Candidates looking for a career change
  • Existing Customer Care workers looking to improve their skills for promotion
  • Those planning to go on to higher-level studies upon completion
  • Business owners, managers and supervisors
  • Anyone serious about a rewarding career in Customer Care

Requirements

Level 3 Diploma in Customer Service

There is no particular entry requirement for Customer Service Level 3. We do not ask for any previous qualification or experience.

Endorsed Certificate of Achievement

At the end of the course, learner can claim an endorsed certificate by paying £85 accreditation fee.There are £9 postal charges for the UK students and £15 for the non UK students.

Certificate of Completion from OHSC

Certificate of Completion from OHSC (soft copy) can be claimed for £10. If you need hard copy of this certificate you will pay £25 + postal charges (£9 for UK students, £15 for outside UK)

Career path

Level 3 Diploma in Customer Service

Typical Customer Service positions include;

  • Team Leader
  • Customer Service Officer
  • Customers Relationship Officer
  • Customers Support Officer
  • PR Assistant
  • Support Assistant

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

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Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

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What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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