To achieve this qualification learners must complete a minimum of 55 credits: 31 credits from Mandatory Group A, a minimum of 15 credits from Optional Group B, a maximum of 9 credits can come from Optional Group C. A minimum of 40 credits must be achieved through the completion of units at Level 3 and above.
The aim of this qualification is to recognise learners’ achievements within the customer service environment. It is also for learners whose job role requires them to deliver continually improving service to customers. These learners may be in roles that carry a customer service specific job title, or their primary responsibility is to deliver excellent service to customers. The units incorporate recognised customer service terminology and cover up to date techniques and mediums for the delivery of customer service, including online services and social media. Employers have been consulted throughout the development to ensure the content of the qualification is full and relevant to ensure learners are occupationally competent in the workplace.
Learners who achieve this qualification could progress into or within employment in a number of customer service roles and/or continue their study in this or other areas. Learners who complete this qualification may go on to further study in related areas such as:
Level 3 Diploma in Business Administration
Level 3 Diploma in Team Leading
Level 3 Diploma in Retail Skills
The Level 3 Diploma in Customer Service is for learners who work in a customer facing environment with responsibility for improving and maintaining the standard of customer care. This qualification can also be used by learners who may not regard customer service as their primary responsibility, but recognise that customer service competencies are essential to complement their technical skills.
Innovate Awarding, UK - an Awarding body by the UK Government’s regulator - OfQual. The programme is delivered in partnership with London School of International Business.
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