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Level 3 Diploma in Customer Service - QLS Endorsed cover image

Level 3 Diploma in Customer Service - QLS Endorsed
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Level 3 QLS Endorsed Training | 120 CPD Points | Free PDF Certificate | 24/7 Tutor Support | Lifetime Access

Summary

Price
£19 inc VAT
Study method
Online
Duration
150 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
120 CPD hours / points
CPD What's this?
Achievement
Endorsed by The Quality Licence Scheme
Certificates
  • CPD Accredited PDF Certificate - Free
  • CPD Accredited Hard Copy Certificate - £15.99
  • QLS Endorsed Hardcopy Certificate - £69
Assessment details
  • Multiple Choice Questions (MCQ)/Assignment (included in price)
Additional info
  • Tutor is available to students
17 students purchased this course

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Overview

Step into the dynamic world of customer service, a domain bursting with opportunities. As businesses across the UK increasingly realise the unparalleled power of top-tier customer service, the demand for skilled professionals continues to surge. This Customer Service course doesn’t merely introduce you to the nuances; it immerses you in the transformative techniques of service excellence.

Understand why in today’s marketplace, 'good' simply isn't good enough and how true mastery in customer service can dramatically increase business revenue. Whether it's phone interactions, face-to-face engagements, or deciphering the financial implications of customer retention, this Customer Service course ensures a holistic grasp. Propel your career forward and embrace the rewarding world of exceptional customer service.

Learning Outcomes

  • Recognise the significance of customer service in businesses.
  • Understand the principles of top-quality management.
  • Learn techniques for enhancing customer satisfaction.
  • Grasp the financial impact of customer retention.
  • Master strategies for handling challenging customers.
  • Develop proficiency in delivering exceptional phone service.

Why prefer this course?

There are many reasons to take our in-depth Level 3 Diploma in Customer Service - QLS Endorsed course. Here are a few:

  • QLS endorsed course.
  • From Monday through Friday, complete tutor support is offered.
  • Full access to course materials for a full year.
  • Immediate assessment findings
  • A free PDF certificate (CPD) is awarded after passing the course.
  • Study the subject of the course at your own pace.
  • Simple to understand modules and are taught by professionals
  • Ask our email and live chat teams for assistance or guidance at any time.
  • Utilise your computer, tablet, or mobile device to study at your own pace while finishing the course.

Achievement

Certificates

CPD Accredited PDF Certificate

Digital certificate - Included

CPD Accredited Hard Copy Certificate

Hard copy certificate - £15.99

A physical, high-quality copy of your certificate will be printed and mailed to you for only £15.99.

For students within the United Kingdom, there will be no additional charge for postage and packaging. For students outside the United Kingdom, there will be an additional £10 fee for international shipping.

QLS Endorsed Hardcopy Certificate

Hard copy certificate - £69

Level 3 QLS Endorsed Hardcopy Certificate

Assessment details

Multiple Choice Questions (MCQ)/Assignment

Included in course price

CPD

120 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

This Level 3 Diploma in Customer Service - QLS Endorsed course is tailor-made for individuals aiming to refine their skills in the domain of customer service. Whether you're a newcomer aspiring to venture into the customer-oriented sector or an existing professional wishing to escalate your expertise, this Customer Service course offers comprehensive insights. Covering a diverse range of topics, from understanding customer behaviours to delivering exceptional phone service, enrollees will be well-equipped to navigate the varied challenges presented in the realm of customer service. This curriculum is invaluable for those looking to foster lasting customer relationships and boost business revenue through effective retention strategies.

Course Modules

  • Why Customer Service Is Critical to Your Business
  • Good Isn’t Good Enough!
  • We Are All in the “Helping Field”
  • Providing “Concierge” Level of Service
  • The 5 Tenets of Tqm
  • How to Boost Customer Satisfaction
  • How to Avoid the 10 Deadly Sins of Customer Service!.
  • More Money $$ – Through Customer Retention
  • How Much Is a Customer Worth? $$
  • Do You Understand Your Customer?
  • Dealing with Difficult Customers
  • “Leap” into Customer Service!
  • Exceptional Phone Service
  • Why Customers Buy from You! $$
  • Bonus Lecture!!!
  • Final Tips!!!

Certificate of Achievement:

After successfully completing the Level 3 Diploma in Customer Service - QLS Endorsed course, you will be eligible to order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be delivered at your doorstep completely free of charge.

Who is this course for?

This Level 3 Diploma in Customer Service - QLS Endorsed course is ideal for individuals of all levels including:

  • Telemarketers
  • Front Desk Receptionists
  • Customer service management
  • Customer Consultant
  • Customer Administrator
  • Customer Coordinator
  • Customer Care
  • Customer Support

Requirements

There is no specific requirements for our Level 3 Diploma in Customer Service - QLS Endorsed Course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. The course requires moderate Internet connection so it is possible to start learning with any type of Internet from anywhere at any time without any limitations.

Career path

After successfully completing this course you can pursue the following career paths:

  • Customer Service Representative - £18K to £26K/year.
  • Customer Service Manager - £25K to £45K/year.
  • Client Relations Specialist - £22K to £35K/year.
  • Call Centre Supervisor - £23K to £37K/year.
  • Customer Experience Analyst - £27K to £42K/year.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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