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Level 3 Diploma in Crisis Communication & Conflict Resolution - CPD Accredited cover image

Level 3 Diploma in Crisis Communication & Conflict Resolution - CPD Accredited
Royal Open College

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Summary

Price
£19.50 inc VAT
Study method
Online, On Demand
Duration
2.1 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

Crisis Communication & Conflict Resolution

In a world where crises can arise unexpectedly and conflicts are inevitable, effective communication becomes a vital skill. The Level 3 Diploma in Crisis Communication & Conflict Resolution is designed to prepare you to handle high-stress situations with confidence and clarity. This course will equip you with the tools to manage crisis communication, resolve conflicts, and engage in persuasive, solution-oriented dialogue—whether in the workplace, during media interactions, or in interpersonal situations.

This course goes beyond theory, focusing on real-world scenarios where strong communication and conflict resolution are key to maintaining stability and achieving positive outcomes. You'll develop essential skills for navigating crises, communicating effectively in tough situations, and leading others with clarity and authority.

Courses are Included in this Crisis Communication & Conflict Resolution Bundle:

  • Course 01: Crisis Communication & Conflict Resolution Level 3 Diploma
  • Course 02: Time Management

Learning Outcomes of the Crisis Communication & Conflict Resolution Course

  • Learn key crisis communication strategies for high-pressure situations.
  • Develop skills in resolving conflicts calmly and effectively.
  • Master persuasive communication techniques for influencing others.
  • Improve public speaking skills for clear, confident messaging.
  • Enhance intercultural communication to manage diverse perspectives.
  • Gain practical knowledge in communication for leadership roles

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Curriculum

14
sections
15
lectures
2h 5m
total

Course media

Description

Crisis Communication & Conflict Resolution

In today's fast-paced world, crises and conflicts are inevitable. How you manage them, however, can make all the difference in the outcome. The Level 3 Diploma in Crisis Communication & Conflict Resolution equips you with the skills and knowledge necessary to handle high-pressure situations with composure and confidence. Whether you’re dealing with a workplace crisis, managing a public relations issue, or resolving interpersonal conflicts, this course provides the practical tools needed to communicate effectively and resolve disputes constructively.

The curriculum covers a range of essential topics, starting with the basics of communication, both verbal and non-verbal, and advancing to more complex areas like persuasive communication, media relations, and crisis management. You'll learn how to approach conflict resolution with a calm, clear strategy, while also mastering intercultural communication and the nuances of communicating in diverse environments.

As you progress, the course delves into leadership communication, helping you develop the skills to lead teams through crises with authority and empathy. You will also explore how technology and media play a role in modern communication, equipping you with the ability to navigate the challenges of communicating in an increasingly digital world.

By the end of this diploma, you’ll have a robust skill set for managing communication during crises, resolving conflicts effectively, and leading with confidence—skills that are invaluable in today’s high-stakes professional environments.

Who is this course for?

Crisis Communication & Conflict Resolution

Anyone who is interested in Crisis Communication & Conflict Resolution can enrol in this Crisis Communication & Conflict Resolution course.

Requirements

Crisis Communication & Conflict Resolution

There is no prior requirement to enrol on this Crisis Communication & Conflict Resolution course. All you need to enrol in the Crisis Communication & Conflict Resolution program is a smart device and stable internet connection.

Career path

Crisis Communication & Conflict Resolution

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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