Level 3 Diploma in Communication Skills for Health and Social Care Practice

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Cambridge Management and Leadership School Ltd


£780 inc VAT
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Study method
Online, self-paced
Access to content
Lifetime access
Level 3 Diploma in Communication Skills for Health and Social Care Practice
200 CPD hours / points
Additional info
  • Exam(s) / assessment(s) not included in price, and must be purchased separately
  • Tutor is available to students

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Being able to communicate effectively is a prerequisite for any positive interaction within the health and social care sector, be this with a service user, carer, colleague or external agency. Within the health and social care sector there are methods of communication that learners need to be able to use correctly and effectively.

In this course, learners will look at the variety of communication methods used within health and social care practice. They will outline the principles of effective communication and how to identify and overcome common barriers to effective communication.

Learners will become familiar with the different methods of oral and written communication used, such as handing over information to colleagues face-to-face or by telephone and the benefits and
potential weaknesses of each. They will also learn how to produce and present an oral presentation, which is a very useful skill within the health and social care sector. They will also cover how to present written information in a formal way via care plans, reports etc.

Finally, learners will look at the range of ICT innovations within the health and social care sector by which service user information can be communicated within the team and to external partners in the individual’s care. This will include issues around data protection and confidentiality.


Level 3 Diploma in Communication Skills for Health and Social Care Practice


200 CPD hours / points
Accredited by EBMA


This course includes following learning objectives

Understand the role of effective communication in health and social care practice:
• Methods of communication and an understanding of basic models of communication used in health and social care
• Non-verbal, verbal, visual, face-to-face, formal and informal, vertical and horizontal, internal and external
• When to choose different communication methods
• Differences between communication channels in large and small organisations
• The strengths and weaknesses of different communication methods
• Principles of effective communication, clarity of message, and language, choice of channel, listening to response.

Communicate information in a variety of formats:
• Styles and methods of oral communication, conversation, formal presentation, discussion groups, case discussions, interviews, formal and informal, adapting communication methods for the audience, the use of non-verbal cues to strengthen the message
• Producing and delivering an oral presentation, using appropriate software, producing handouts and answering questions. Show subject knowledge, adapting answers to audience
• Looking at written styles in health and social care, note writing following care intervention, care plans, report writing for case discussions. Letters and e-mails. Formal and informal
written communication. Integrating images, tables and graphs into reports.

Understand the importance of ICT in communicating in health and social care practice
• Use of ICT in health and social care
• Use of ICT for benefits of carers and organisations, social media, email, websites, presentation software
• Use of ICT for service users with communication needs, communication aids available for various disabilities to promote communication
• The use of tele-medicine
• Issues of data protection and confidentiality.

Assessment Method

Each unit is assessed through an assignment.

How will you study?

Our learning portal will be available to you study 24/7. You can use your Desktop Computer, Laptop, Mobile or Tablet anytime in a flexible way to study entirely online. After login to your online learning portal, you will study in a structured way - read books/resources online and write you assignments with full study support to complete the whole qualification.

Results and Certificate

Learners will complete only one unit and number of topics. At the end of the course you will achieve credits that can be counted towards the similar level higher credits qualification. You will achieve a Certificate of Achievement to confirm your achievement.

NOTE: Assessment Cost

Learners will pay £75 accreditation fees at the beginning of the course that is not included in the Reed courses. That cost include assessment, marking, and certification.

Who is this course for?

This course is for someone who is new to the health and social care, or want to study for continuing professional development (CPD) or to progress to higher level course in the same subject area.


No entry requirements, anyone can join.

Career path

The rationale of the programme is to provide a career path for learners who wish to develop their care capabilities within the health and social care sector. The primary areas of employment are communication assistant, social worker, health care assistant, charity, health administrator etc. You will also progress to Level 3 or Level 4 qualification.

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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