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Level 3 Certificate in Medical Secretary and Medical Receptionist
Thames College

5 Star Rated | 2 Courses Bundle | 2 Free PDF Certificates | CPD Accredited | Updated 2026

Summary

Price
Save 28%
£15 inc VAT (was £21)
Offer ends 31 July 2026
Study method
Online, On Demand 
Course format
13 Videos (with subtitles and transcripts) and 6 PDFs
Duration
3.9 hours · Self-paced
Qualification
No formal qualification
CPD
20 CPD hours / points
CPD What's this?
Certificates
  • CPD Accredited PDF Certificate - Free
  • Reed Courses Certificate of Completion - Free
  • CPD Accredited Hardcopy Certificate - £15.99
Additional info
  • Tutor is available to students
42 students purchased this course

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Overview

Every healthcare team depends on accurate administration, yet one small error can affect patient experiences. The Medical Secretary and Medical Receptionist roles require organised support, clear communication, and reliable records. This course helps aspiring Medical Secretary professionals and Medical Receptionist professionals build essential knowledge for healthcare environments.

Learners discover how a Medical Secretary manages administrative duties while a Medical Receptionist supports patient interactions and daily reception tasks. The course develops the skills needed for Medical Secretary positions and Medical Receptionist positions across modern healthcare settings.

With this training, every Medical Secretary and Receptionist learner can strengthen administrative abilities. The course prepares Medical Secretary and Receptionist learners to contribute effectively within healthcare services. It supports Medical Secretary and Receptionist career goals by improving confidence, accuracy, communication, and workplace readiness for healthcare administration roles. The Medical Secretary and Receptionist pathway offers learners a route into healthcare support careers.

What you will learn:

  • Develop knowledge of Medical Secretary duties and Medical Receptionist responsibilities within healthcare settings.
  • Learn Medical Secretary administration processes and Medical Receptionist communication methods.
  • Gain awareness of healthcare records, compliance, and Medical Secretary procedures.
  • Build Medical Receptionist appointment management abilities and patient service skills.
  • Prepare for Medical Secretary and Receptionist career pathways in healthcare environments.

Course we are offering:

  • Course 01: Medical Secretary & Terminology
  • Course 02: Medical Receptionist

Certificates

CPD

20 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

This course contains

Format: 13 Videos (with subtitles and transcripts) and 6 PDFs

Duration: 3h and 53m

    • 1: Module 01: Foundation of Medical Secretary Preview 15:02
    • 2: Module 02: Introduction to Medical Terminology 16:39
    • 3: Module 03: Soft Skills 16:50
    • 4: Module 04: Organisational and Administrative Skills 16:20
    • 5: Module 05: Admission and Discharge 17:08
    • 6: Module 06: Legal and Regulatory Compliance 16:42
    • 7: Module 07: Healthcare IT Administration 17:54
    • 8: Module 08: Advanced Skills for Medical Secretaries 16:17
    • 9: Module 09: The Future of Medical Secretary Roles 14:55
    • 10: Leave a Review 01:00
    • 11: CPD Quality Standard Certificate (Optional) 01:00
    • 12: Continue your learning journey with more courses from Thames College. 01:00

    • 13: Module 1: Introduction to Medical Reception 18:18
    • 14: Module 2: Communication and Interpersonal Skills 19:13
    • 15: Module 3: Appointment Management 17:41
    • 16: Module 4: Medical Terminology and Abbreviations 23:14
    • 17: Leave a Review 01:00
    • 18: CPD Quality Standard Certificate (Optional) 01:00
    • 19: Continue your learning journey with more courses from Thames College. 01:00

Course media

Description

Course Curriculum:

Course 01: Medical Secretary & Terminology

  • Module 01: Foundation of Medical Secretary introduces the core responsibilities and role expectations of a Medical Secretary.

  • Module 02: Introduction to Medical Terminology covers essential clinical terms used by a Medical Secretary.

  • Module 03: Soft Skills focuses on communication abilities required for healthcare administration.

  • Module 04: Organisational and Administrative Skills develops key administrative methods.

  • Module 05: Admission and Discharge explains processes related to patient movement.

  • Module 06: Legal and Regulatory Compliance covers healthcare rules and requirements.

  • Module 07: Healthcare IT Administration introduces technology systems used in healthcare settings.

  • Module 08: Advanced Skills for Medical Secretaries presents higher-level role capabilities.

  • Module 09: The Future of Medical Secretary Roles covers changes affecting the profession.

Who is this course for?

This course suits learners interested in healthcare administration, patient support, and office-based healthcare roles.

Requirements

No formal qualifications are required to join this course.

Career path

  • Medical Secretary – £21,000 to £28,000/year
  • Senior Medical Secretary – £27,000 to £34,000/year
  • Clinical Administrative Assistant – £20,000 to £26,000/year
  • GP Receptionist/Secretary – £19,000 to £25,000/year
  • Clinical Coder – £22,000 to £30,000/year
  • Healthcare Administrator – £23,000 to £32,000/year

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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