Level 3 Certificate in First Line Management

Harpar Qualifications Ltd


£349 inc VAT
Or £58.17/mo. for 6 months... Read more
Study method
Online, self-paced
3 months
Access to content
Access until course completion
Level 3 Certificate in First Line Management (QCF)
Regulated What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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The Level 3 qualifications in First Line Management are developed for junior managers, supervisors and first line managers who have operational responsibility for a defined area of activity and who wish to build on and develop their existing management skills and knowledge. This qualification gives junior managers the communication and motivational skills to help improve operational efficiency.


Level 3 Certificate in First Line Management (QCF)
Regulated by Ofqual


What will you learn?

CMI Level 3 First Line Management (Module 2)

Personal development as a first line manager
Module 1 – Personal development as a first line manager

  • Be able to develop and use a personal development plan
  • Identify the links between organisational objectives and personal development objectives
  • Construct a personal development plan which meets agreed objectives
  • Identify a range of learning and development opportunities which support the achievement of the personal development plan
  • Review the progress of the plan
  • Understand how to plan and manage work
  • Describe the methods or processes available to determine work plan priorities
  • Explain how to manage time to achieve work plan objectives
  • Explain the reasons for incorporating flexibility into a work plan
  • Understand how to develop and maintain effective working relationships to achieve objectives
  • Explain how leadership styles and approaches are used in different situations to encourage productive working relationships
  • Explain how to develop and maintain good working relationships
  • Describe how to work with team members to maintain standards of work and behaviour that achieve objectives
  • Be able to safeguard the welfare of the team in the working environment
  • Describe the responsibilities of a first line manager for safeguarding team welfare
  • Explain how risks that can affect team welfare are identified and monitored
  • Describe the actions to be taken after identifying a risk to team welfare

Improving team performance
Module 2 – Improving team performance

  • Be able to identify issues which affect performance
  • Describe the manager’s role in identifying performance issues in the team
  • Describe how to evaluate individual and team performance and behaviours
  • Identify the limits of responsibility for dealing with individual and team performance
  • Know how to select and apply the best course of action to address a performance issue
  • Identify the range of approaches available
  • Describe the different methods available in providing help and support in order to improve performance of an individual
  • Explain how to conduct a performance counselling session for an individual
  • Explain the importance of maintaining confidentiality
  • Be able to take action to achieve the performance issue of an individual
  • Agree with a team member an action plan to address a performance issue
  • Explain the range of support services available
  • Explain how to ensure that the desired outcomes are achieved
  • Explain the circumstances when disciplinary and grievance procedures may be invoked
  • Explain the first line manager’s role in a disciplinary and grievance situation
  • Identify why records of action plan achievements and actions taken are required

Who is this course for?

CMI Level 3 Certificate in First Line Management

Who are these qualifications for?

The Level 3 qualifications in First Line Management are developed for junior managers, supervisors and first line managers who have operational responsibility for a defined area of activity and who wish to build on and develop their existing management skills and knowledge. This qualification gives junior managers the communication and motivational skills to help improve operational efficiency.


Our Level 3 Award in First Line Management (QCF) provides an introduction to the skills, roles and responsibilities of this management area. It will also develop your basic knowledge by focusing on the development of specific management skills.

All with your free membership

Study resources

Take advantage of the CMI’s management knowledge through ManagementDirect. Our resources, which are unequalled in scope, variety and accessibility, are available to members and are designed to give you the support you need to succeed throughout your studies and management career.

Study Support

Study Support is organised by qualification and unit. It brings together a range of materials and resources to assist members in their research and studies. These resources include Management Checklists on key skills and techniques, suggested further reading and links to e-journals. Click on the link ‘Current Learners’ to view your course and study materials.

A series of Study Guides will help you to cope with the stresses and demands of study, while our expanding Management Models series provide a one-page overview of some of the more widely used techniques. View all our exciting resources by category in our updated Management Direct.

Management Direct

It’s fast, accurate and free to members

Management Direct is an effortless retrieval facility which delivers the full range of CMI resources on management skills and practice.

  • Multimedia resources – 60 Leader Videos, CMI podcasts and e-learning modules
  • Authoritative definitions of management terms
  • 225 Management checklists and 60 Management Thinker profiles
  • Downloadable articles and research
  • Lists of books and articles which are available from our management library

All these resources are freely available to members from one source where you can search by subject. Definitions give you a headline understanding of topic; Checklists and Models provide the essentials; and books and articles enable you to research further. Depending on your need you choose how far you want to go.

For in depth research try our e-journals service

The Chartered Management Institute has joined forces with EBSCO Information Services to offer members access to Business Source: Corporate, a database providing direct access to articles on management and business from a range of academic journals and business magazines. Members also have access to country, company and industry reports from leading providers.

CMI Library

The CMI Library database offers members access to CMI’s database of books, reports and documents on management techniques and practice. The database provides abstracted references to help you identify appropriate resources.

You can search by a wide range of criteria; download content and export lists of resources. Members (within the UK) can submit requests to borrow books and pamphlets from the library.


Our collection of e-books provides you with 24 hour access to a selection of general management and consulting textbooks. Search through each book for specific content or use the chapter index to browse. E-books are available when you need them – no more waiting for a book to be returned to the library.

Management Community

Network with other students or managers through our new community. Go online and share ideas, discuss problems, find solutions and build your online profile.

Questions and answers

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Kate asked:

How come this course is more expensive than the level 3 diploma in first line management, even tho it has fewer modules?


The Diploma is currently on offer. The fee includes all fees to gain the qualification. Registration, support, assessment and certification I hope this helps you

This was helpful. Thank you for your feedback.

Helen asked:

I notice this is 'module 2'. Do you have to have done module 1 to take this course?


You will gain access to both once you register for the course. You do not have to complete Module 1 before. It will be available within the course

This was helpful. Thank you for your feedback.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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