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Level 3 Certificate in Customer Service Diploma
Thames College

10 Courses CPD Accredited Bundle | Free Certificate + 5 Free eBooks | 100 CPD Points | Instant Access

Summary

Price
£55 inc VAT
Or £18.33/mo. for 3 months...
Study method
Online
Duration
50 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
100 CPD hours / points
CPD What's this?
Certificates
  • CPD Accredited PDF Certificate - Free
Additional info
  • Tutor is available to students

Overview

What is Included?

  • 10 CPD Accredited Courses
  • 5 Free eBooks
  • Free PDF Certificates
  • 24/7 Tutor Support

Every successful business thrives on one thing—happy customers. Whether it’s answering a call, resolving a complaint, or providing product guidance, customer service is the direct bridge between a company and its clients. This Customer Service Diploma course gives you the tools and skills to handle various customer interactions confidently and professionally. With a strong focus on communication, stress handling, and client satisfaction, this course builds your ability to deliver service that makes customers return.

★ Courses we are offering ★

  • Course 01: Customer Service Diploma
  • Course 02: Retail Customer Service Diploma
  • Course 03: Communication Skills Masterclass
  • Course 04: Phone-Based Customer Service
  • Course 05: Office Receptionist Course
  • Course 06: Effective Communication with Better Email
  • Course 07: Team Building Masterclass
  • Course 08: Business English and Communication
  • Course 09: Conflict Resolution Course
  • Course 10: Personal and Networking Skills

Free ebooks

  • eBook 01: Agile Project Management
  • eBook 02: Leadership & Management: Become a Team Leader
  • eBook 03: Virtual Assistant
  • eBook 04: Workplace Communication Mastery
  • eBook 05: Working Remotely: How To Succeed In The New Workplace

Additional perks of selecting course from Thames College:

This course offers you the benefit of —

  • Learn with an engaging voiceover and visual elements.
  • Lifetime access to the course.
  • Participate in quick assessments and get instant feedback on your course progress.
  • Study on your own schedule.

Certificates

CPD

100 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

This course begins by building a strong foundation in customer service principles—what it means, why it matters, and how to meet and exceed customer expectations. From there, it moves into how to truly focus on the customer and use phone and face-to-face communication to build lasting rapport.

Handling complaints is a vital part of the curriculum, as it teaches how to turn difficult situations into positive outcomes. The course includes managing stress, ensuring that service delivery remains consistent even under pressure. Business communication skills are covered in depth—from verbal and non-verbal cues to written and electronic formats—equipping you with the right approach for every type of interaction.

Another key section of the course helps you understand your personal working style and how to align it with business goals. You’ll learn to identify what drains your energy and how to distribute it wisely to stay productive throughout the day. You’ll also develop an action plan to continue your growth after the course ends, giving you a structured approach to applying these skills at work.

Each module directly supports career growth in customer-facing roles by improving interpersonal, organisational, and communication skills—all essential in today's service-driven job market.

Certificates

You can get free CPD Accredited PDF certificates with this bundle. If you prefer hard copies, there's a charge of £8.99 per course.

***For International Delivery, you have to pay 10 GBP extra for Postal Fees.

Who is this course for?

  • Job seekers entering customer-facing industries

  • Retail or call centre staff looking to upskill

  • Office workers aiming to improve client interaction

  • Business owners wanting to enhance their service standards

  • Admin and support professionals in public-facing roles

Requirements

No previous experience or qualifications are required to enroll in our course. This course is designed for anyone eager to learn, whether you're an experienced professional or just starting out.

Join us and take the first step on this exciting path!

Career path

  • Customer Service Advisor – £20,000 to £27,000

  • Call Centre Operator – £19,000 to £25,000

  • Office Receptionist – £18,500 to £24,000

  • Front Desk Administrator – £20,000 to £26,000

  • Sales Support Officer – £21,000 to £28,000

  • Client Relations Coordinator – £24,000 to £32,000

  • Retail Customer Service Assistant – £19,000 to £25,000

  • Technical Support Agent – £22,000 to £30,000

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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