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Level 2 Understanding Tenant Support in Social Housing

Complete online for FREE when it suits you, with study materials and tutor support. Learn Tenant Support Skills


Learning Curve Group

Summary

Price
Free
Funding options

If you are 19 years old or older and living in England, the course will be free to you as it is...

Study method
Online, self-paced
Duration
6 weeks
Access to content
Access until course completion
Qualification
Level 2 Award
Regulated qualification What's this?
Additional info
  • Tutor is available to students

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Overview

Over 4 million people in the UK live in social housing. It’s important that anyone working in this sector is equipped with the key skills to make a real difference to the lives of tenants and the communities they live in.

This fully online course in Understanding Tenant Support in Social Housing will help you deliver great customer service when dealing with tenants and appreciate why it is important to correctly record and report any problems.

You'll learn how to manage challenging behaviour and difficult situations that could arise at work, and understand your role in safeguarding vulnerable community members.

Qualification

Level 2 Award

Regulated by Ofqual

Description

It’s important that anyone working in the sector has a sound understanding of the range of services provided by social housing, the issues that tenants might face, and how to correctly record and report any problems.

COURSE CONTENT

• Introduction to the social housing sector

• Understand the principles of safeguarding and equality and diversity

• Understand mental and physically ill health

• Understand reasons for problematic behaviour

• Understand issues affecting isolated tenants

Who is this course for?

This 6-week course in Understanding Tenant Support in Social Housing can assist in your understanding of how to deal with difficult behaviours and situations that could arise at work. This qualification would be ideal for those looking to pursue a career in;

  • Housing Officer (£21,000 to £35,000)
  • Hotel Manager (£20,000 to £60,000)
  • Care Home Advocate (£18,000 to £30,000)

Requirements

ELIGIBILITY

  • The learner must live in England and be 19 years old or older. To enrol you must have your National Insurance number, a form of Identification, employment documents and details of your previous qualifications. This process can take 10-20 minutes.

*Please note there is a £125 cancellation fee if a learner enrols and fails to complete or withdraws early from the course. This fee is to cover administration costs. We may be able to offer extensions if learners are unable to meet the set submission deadline. Please read the declaration on the enrolment form carefully before signing up.

Career path

This course is for anyone who wants to start a career supporting Tenants in Social Housing. This will greatly benefit those working with tenants in social housing. Perfect for anyone working or wanting to work in social housing

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.