Level 2 NVQ Certificate in Customer Service
No Hidden Fees, Specialist Tutor Support, Ofqual Regulated, Progression Opportunities
Britannia School of Leadership and Management LTD
Summary
- Tutor is available to students
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Overview
The Level 2 NVQ Certificate in Customer Service (RQF) is an accredited, and Ofqual regulated 100% online, competence-based qualification. This course is aimed at those learners who currently undertake a customer service role and recognises that employment in the customer service sector. This NVQ Certificate in Customer Service aims to help learners develop customer service knowledge and provide learners with a basic understanding of managing day-to-day interactions with customers sensitively, respectfully, effectively, and focusing on quality. You will learn how to ensure the delivery of excellent customer service, develop your communication skills to strengthen relationships and interactions with customers and colleagues, the principles that underpin outstanding customer care and develop and maintain key transferable skills applicable in a range of industries and sectors. For more information or clarification, please contact our team for free and comprehensive advice.
Key Benefits of Studying with Britannia School of Leadership and Maangement:
- 100% flexible schedule
- Specialist tutor support
- Free career guidance
- High-quality training material
- Completely online study
- No hidden costs
*Please ensure you meet the entry requirements for the course before purchasing it
Qualification
Level 2 NVQ Certificate in Customer Service (RQF)
Course media
Resources
- Course PDF - download
Description
Duration and Delivery
This Level 2 NVQ Certificate in Customer Service (RQF) is designed to be completed online at the pace that suits you the best. This fast track NVQ Certificate in Customer Service Level 2 course can take as little as 1 month of full-time study or 6 months of part-time study to become a certified customer service professional. The customer service level 2 course is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.
Assessment & Verification
All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enrolled on our online portal to assist you in reaching your goals.
Progression
This is a thorough qualification of Level 2 NVQ Certificate in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:
- Level 2 Diploma in Business Administration
- Level 3 Diploma in Business administration
- Level 3 Diploma in Customer Services (RQF)
- NCFE Level 3 Diploma in Skills for Business
Unit Structure
Unit 1: Communicate effectively with customers
Unit 2: Communicate using customer service language
Unit 3: Follow the rules to deliver customer service
Unit 4: Deliver customer service using service partnerships
Unit 5: Resolve customer service problems
Unit 6: Support customer service improvements
Who is this course for?
The course is ideal for those learners who currently undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing.
Requirements
There are no specific entry requirements for this qualification. However, the learners must be 16 years or above to get themselves enrolled in this course.
Career path
This Level 2 NVQ Certificate in Customer Service qualification will provide you with the possibilities depending on subject specialism and location, including the following:
- Customer Service Assistant: £21,911
- Business Centre Agent: £21,854
- Customer Service Representative: £20,211
- Receptionist: £24,500
- Customer Support Officer: £21,925
- Retail Sales Assistant: £21,250
Questions and answers
with regards to career path, how quickly employable are participants upon completion of this course? What is the course duration in terms of weeks?
Answer:Hi Mayowa, This Level 2 NVQ Certificate in Customer Service (RQF) course is designed to be completed online at the pace that suits you the best. This fast track NVQ Certificate in Customer Service Level 2 course can take as little as 1 month of full-time study or 6 months of part-time study to become a Certified Customer Service Professional. Regards, BSLM Team
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
FAQs
What does study method mean?
Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.
What are CPD hours/points?
CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.
What is a ‘regulated qualification’?
A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.
What is an ‘endorsed’ course?
An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
