Britannia School of Leadership and Management LTD
Add to basket or enquire
The Level 2 NVQ Certificate in Customer Service (RQF) is an accredited, and Ofqual regulated 100% online, competence-based qualification. This course is aimed at those learners who currently undertake a customer service role and recognises that employment in the customer service sector. This NVQ Certificate in Customer Service aims to help learners develop customer service knowledge and provide learners with a basic understanding of managing day-to-day interactions with customers sensitively, respectfully, effectively, and focusing on quality. You will learn how to ensure the delivery of excellent customer service, develop your communication skills to strengthen relationships and interactions with customers and colleagues, the principles that underpin outstanding customer care and develop and maintain key transferable skills applicable in a range of industries and sectors. For more information or clarification, please contact our team for free and comprehensive advice.
Key Benefits of Studying with Britannia School of Leadership and Maangement:
- 100% flexible schedule
- Specialist tutor support
- Free career guidance
- High-quality training material
- Completely online study
- No hidden costs
*Please ensure you meet the entry requirements for the course before purchasing it
- Course PDF - download
Duration and Delivery
This Level 2 NVQ Certificate in Customer Service (RQF) is designed to be completed online at the pace that suits you the best. This fast track NVQ Certificate in Customer Service Level 2 course can take as little as 1 month of full-time study or 6 months of part-time study to become a certified customer service professional. The customer service level 2 course is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.
Assessment & Verification
All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enrolled on our online portal to assist you in reaching your goals.
This is a thorough qualification of Level 2 NVQ Certificate in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:
- Level 2 Diploma in Business Administration
- Level 3 Diploma in Business administration
- Level 3 Diploma in Customer Services (RQF)
- NCFE Level 3 Diploma in Skills for Business
Unit 1: Communicate effectively with customers
Unit 2: Communicate using customer service language
Unit 3: Follow the rules to deliver customer service
Unit 4: Deliver customer service using service partnerships
Unit 5: Resolve customer service problems
Unit 6: Support customer service improvements
Who is this course for?
The course is ideal for those learners who currently undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing.
There are no specific entry requirements for this qualification. However, the learners must be 16 years or above to get themselves enrolled in this course.
This Level 2 NVQ Certificate in Customer Service qualification will provide you with the possibilities depending on subject specialism and location, including the following:
- Customer Service Assistant: £21,911
- Business Centre Agent: £21,854
- Customer Service Representative: £20,211
- Receptionist: £24,500
- Customer Support Officer: £21,925
- Retail Sales Assistant: £21,250
Questions and answers
No questions or answers found containing ''.
with regards to career path, how quickly employable are participants upon completion of this course? What is the course duration in terms of weeks?Answer:
Hi Mayowa, This Level 2 NVQ Certificate in Customer Service (RQF) course is designed to be completed online at the pace that suits you the best. This fast track NVQ Certificate in Customer Service Level 2 course can take as little as 1 month of full-time study or 6 months of part-time study to become a Certified Customer Service Professional. Regards, BSLM TeamThis was helpful. Thank you for your feedback.
Currently there are no reviews for this course. Be the first to leave a review.