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Level 2 NVQ Certificate in Customer Service (RQF)

Online Flexible Study, No Hidden Fees, 24/7 Tutor Support

Britannia School of Leadership and Management LTD


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£320 inc VAT (was £996)
Or £53.33/mo. for 6 months...
Offer ends 31 December 2021
Study method
Online, self-paced
280 hours
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Access until course completion
Level 2 NVQ Certificate in Customer Service (RQF)
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The Level 2 NVQ Certificate in Customer Service (RQF) is an accredited, and Ofqual regulated 100% online, competence-based qualification. This course is aimed at those learners who currently undertake a customer service role and recognises that employment in the customer service sector. This NVQ Certificate in Customer Service aims to help learners develop customer service knowledge and provide learners with a basic understanding of managing day-to-day interactions with customers sensitively, respectfully, effectively, and focusing on quality. You will learn how to ensure the delivery of excellent customer service, develop your communication skills to strengthen relationships and interactions with customers and colleagues, the principles that underpin outstanding customer care and develop and maintain key transferable skills applicable in a range of industries and sectors. For more information or clarification, please contact our team for free and comprehensive advice.

Key Benefits of Studying with Britannia School of Leadership and Maangement:

  • 100% flexible schedule
  • 24/7 specialist tutor support
  • Free career guidance
  • High-quality training material
  • Completely online study
  • No hidden costs

*Please ensure you meet the entry requirements for the course before purchasing it


Level 2 NVQ Certificate in Customer Service (RQF)

Regulated by Ofqual

Course media



Duration and Delivery

This Level 2 NVQ Certificate in Customer Service (RQF) is designed to be completed online at the pace that suits you the best. This fast track NVQ Certificate in Customer Service Level 2 course can take as little as 1 month of full-time study or 6 months of part-time study to become a certified customer service professional. The customer service level 2 course is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our 24×7 online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment & Verification

All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive 24×7 tutor support once you are enrolled on our online portal to assist you in reaching your goals.


This is a thorough qualification of Level 2 NVQ Certificate in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:

  • Level 2 Diploma in Business Administration
  • Level 3 Diploma in Business administration
  • Level 3 Diploma in Customer Services (RQF)
  • NCFE Level 3 Diploma in Skills for Business

Unit Structure

Unit 1: Communicate effectively with customers

Unit 2: Communicate using customer service language

Unit 3: Follow the rules to deliver customer service

Unit 4: Deliver customer service using service partnerships

Unit 5: Resolve customer service problems

Unit 6: Support customer service improvements

Who is this course for?

The course is ideal for those learners who currently undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing.


There are no specific entry requirements for this qualification. However, the learners must be 16 years or above to get themselves enrolled in this course.

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.