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Level 2 Diploma in Customer Service (RQF)

Online Flexible Study- No Hidden Fees- 24/7 Tutor Support- CS Training

Britannia School of Leadership and Management LTD


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£420 inc VAT (was £1,396)
Or £70.00/mo. for 6 months...
Offer ends 14 September 2021
Study method
Online, self-paced
486 hours
Access to content
Access until course completion
Level 2 Diploma in Customer Service (RQF)
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The Level 2 Diploma in Customer Service (RQF) is an accredited and Ofqual regulated 100% online qualification. The diploma in customer service management aims to improve learners’ experience, knowledge, and skills to perform work effectively in a customer service role and train them for customer service jobs. This customer service diploma course is intended for those who have or will have regular interaction with customers as part of their job role and responsibilities. The online customer service diploma provides well-known customer service terms and up-to-date customer service approaches and mediums, such as online services and social media. For more information or clarification, please contact our team for free and comprehensive advice.

Key Benefits of Studying with Britannia School of Leadership and Management:

  • 100% flexible schedule
  • 24/7 specialist tutor support
  • Free career guidance
  • High-quality training material
  • Completely online study
  • No hidden costs

*Please ensure you meet the entry requirements for this course before purchasing it


Level 2 Diploma in Customer Service (RQF)

Regulated by Ofqual

Course media



Duration and Delivery

This Level 2 Diploma in Customer Service (RQF) is designed to be completed online at the pace that suits you the best. The Level 2 Diploma in Customer Service course can take as little as 4 months of full-time study or 1 year of part-time study to become a certified customer service specialist. The qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our 24×7 online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment & Verification

All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive 24×7 tutor support once you are enrolled on our online portal to assist you in reaching your goals.


This is a thorough Level 2 Diploma in Customer Service qualification, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:

  • Level 2 Diplomas in Business Administration
  • Level 3 Diploma in Business Administration
  • Level 3 Diploma in Customer Services (RQF)
  • NCFE Level 3 Diploma in Skills for Business

Unit Structure

Unit 1: Deliver Customer Service

Unit 2: Understand Customers

Unit 3: Principles of Customer Service

Unit 4: Understand Employer Organisations

Unit 5: Manage Personal Performance and Development

Unit 6: Communicate with Customers in Writing

Unit 7: Resolve Customer Service Problems

Unit 8: Gather Analyse and Interpret Customer Feedback

Unit 9: Process Information about Customers

Unit 10: Support Customer Service Improvements

Unit 11: Negotiate in Business Environment

Unit 12: Develop Working Relationships with Colleagues

Who is this course for?

This course is ideal for those learners who currently deal with customers on a daily basis.


  • Learners must be 16+
  • Learners must have a relevant position to meet the practical requirements of this course

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.