Britannia School of Leadership and Management LTD
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The Level 2 Diploma in Customer Service (RQF) is an accredited and Ofqual regulated 100% online qualification. The diploma in customer service management aims to improve learners’ experience, knowledge, and skills to perform work effectively in a customer service role and train them for customer service jobs. This customer service diploma course is intended for those who have or will have regular interaction with customers as part of their job role and responsibilities. The online customer service diploma provides well-known customer service terms and up-to-date customer service approaches and mediums, such as online services and social media. For more information or clarification, please contact our team for free and comprehensive advice.
Key Benefits of Studying with Britannia School of Leadership and Management:
- 100% flexible schedule
- 24/7 specialist tutor support
- Free career guidance
- High-quality training material
- Completely online study
- No hidden costs
*Please ensure you meet the entry requirements for this course before purchasing it
Level 2 Diploma in Customer Service (RQF)
- Course PDF - download
Duration and Delivery
This Level 2 Diploma in Customer Service (RQF) is designed to be completed online at the pace that suits you the best. The Level 2 Diploma in Customer Service course can take as little as 4 months of full-time study or 1 year of part-time study to become a certified customer service specialist. The qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our 24×7 online tutor support is there to facilitate you to achieve your success rate accordingly.
Assessment & Verification
All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive 24×7 tutor support once you are enrolled on our online portal to assist you in reaching your goals.
This is a thorough Level 2 Diploma in Customer Service qualification, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:
- Level 2 Diplomas in Business Administration
- Level 3 Diploma in Business Administration
- Level 3 Diploma in Customer Services (RQF)
- NCFE Level 3 Diploma in Skills for Business
Unit 1: Deliver Customer Service
Unit 2: Understand Customers
Unit 3: Principles of Customer Service
Unit 4: Understand Employer Organisations
Unit 5: Manage Personal Performance and Development
Unit 6: Communicate with Customers in Writing
Unit 7: Resolve Customer Service Problems
Unit 8: Gather Analyse and Interpret Customer Feedback
Unit 9: Process Information about Customers
Unit 10: Support Customer Service Improvements
Unit 11: Negotiate in Business Environment
Unit 12: Develop Working Relationships with Colleagues
Who is this course for?
This course is ideal for those learners who currently deal with customers on a daily basis.
- Learners must be 16+
- Learners must have a relevant position to meet the practical requirements of this course
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