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Level 2 Customer Service

Developed by Highfield Learning| Accredited CPD Online Course | Self-Paced |Multiple Choice Quiz Based Exam

Fizz Experience Limited


£30 inc VAT
Study method
Online, self-paced
2 hours
No formal qualification

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Ensure that your customer service hits the right note with this customer service training course. This on-demand introductory course can be accessed remotely and gains a learner an insight into Level 2 Customer Service knowledge which can be used towards gaining a qualification or as a stand-alone course which learners will understand what is meant by, and how to deliver good customer service.


Course content

Our Customer Service online course can be used as part of an induction for new starters in your business. It could also be used as refresher training course for staff and managers. The course offers learners the knowledge they need to understand what is meant by good customer service and how to deliver an exceptional experience for every customer they interact with. This course is not industry-specific and can be completed by any employee no matter the level of seniority within the business.

From the basic principles of customer service to understanding and anticipating customers wants and needs, the course breaks information into engaging and interactive modules.

Course Modules

  • Customer service principles
  • Customer needs and expectations
  • Behaviour and interpersonal skills
  • Responding to problems or complaints
What you need to know

Our online courses can be accessed on multiple platforms including tablets, desktop or laptops (excluding mobile devices). All you need is an internet connection.

Please note: Once purchased, you will receive log in details in a separate email from your order confirmation which can take up to 48 hours to receive.

This online course does not provide a qualification itself but does meet mandatory training requirements for this level of learning.

You will receive a certificate immediately on completion of the course. This certificate may be printed and used as evidence that you have been trained to the appropriate level.

Who is this course for?

The course is useful for staff, managers and apprentices in any role which is customer facing within any business or industry.

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.