Level 2 Certificate in Workplace Management: Civility

Do you need to learn more about workplace management and be an expert in it? If you are searching to learn about management to practice it in your organisation, this course will help you to become a management expert.

Description:

Anyone who wants to have a successful workplace needs to have proper management skills, especially civility. In this course, you will learn what civility is and what its behavioural indicators are? You will understand the costs of civility and its rewards for your workplace. You will know the proper workplace etiquettes and the basic styles of conflict resolution. Acquire the skills in diagnosing causes of uncivil behaviour and understand the role of forgiveness. Gain the ability to recommend the procedure for systematising civil behaviour suited for your workplace.In this course you will learn the necessary skills, knowledge and information about Workplace Management for your business or organisation to succeed.

Module One: Getting Started

• Workshop Objectives

Module Two: Introduction

• What is Uncivil Behavior?
• Three Reasons Why You Should Be Civil
• Dealing with Difficult Personalities
• Cost and Rewards
• Case Study

Module Three: Effective Work Etiquette

• Greetings
• Respect
• Involvement
• Being Politically Correct
• Case Study

Module Four: Costs and Rewards

• Incivility and the Costs
• Civility and Rewards
• Four Causes of Incivility
• How to Overcome It
• Case Study

Module Five: Conflict Resolution

• Collaborating
• Competing
• Compromising
• Accommodating
• Avoiding
• Case Study

Module Six: Getting to the Cause

• Examining the Root Cause
• Creating a Cause-and-Effect Diagram
• Forgiveness
• Benefits of Resolution
• Case Study

Module Seven: Communication

• Para-verbal Communication
• Non-verbal Communication
• Listening Skills
• Appreciative Inquiry
• Case Study

Module Eight: Negotiation

• Three Sides to Incivility
• Mediation
• Arbitration
• Creative Problem-Solving
• Case Study

Module Nine: Identifying Your Need

• Completing a Needs Analysis
• Focus Groups
• Observations
• Anonymous Surveys
• Case Study

Module Ten: Writing a Civility Policy

• Designating the Core Group
• Defining What is Unacceptable Behavior
• Defining the Consequence
• Writing the Policy
• Case Study

Module Eleven: Implementing the Policy

• The First Steps
• Training
• Addressing Complaints
• Enforcing Violators
• Case Study

Module Twelve: Wrapping Up

• Words from the Wise

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Expert Authors: We select authors with expertise and experience of training professionals. Our authors are industry experts, academics, authors, face-to-face trainers or online trainers; most often they have a combination of these backgrounds

Engaging Content: Our succinct, bite-sized and business-focussed course materials are designed to deliver the most effective training for you. Each course is made up of modules, manageable learning chunks of text, images, videos and tasks.

Why choose us?

• Study in a user-friendly, advanced online learning platform;
• All the study materials are available in your student portal including videos tutorials.
• One of the most successful online education platforms in the UK.
• Affordable, engaging & high-quality e-learning study materials;
• You will have unlimited access to online learning platform in 24 hours a day, 7 days a week in 12 Months.
• Efficient exam systems for the assessment and instant result;
• The UK & internationally recognised accredited qualification;
• Access to course content on mobile, tablet or desktop from anywhere anytime;
• The benefit of applying for NUS Extra Discount Card;
• 24/7 student support.
• Technical supports and live chat service for your inquiries. This is very helpful for international learners.
• Excellent and flexible mentor supports by our team of experienced tutors/trainers via email.

Assessment:

• At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
• Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.

Certification:

• In addition to the course price there is an additional charge for certificate. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at the following price:
• Hard Copy by post - £39.00
• Soft Copy PDF via email - £24.00

• Professionals who are in need of management skills.
• People who have an interest in knowing workplace management.

• This course is available to all learners, of all academic backgrounds.
• Learners should be aged 16 or over to undertake the qualification.
• Good understanding of English language, numeracy and ICT are required to attend this course.

The Level 2 Certificate in Workplace Management: Civility is a useful qualification to possess, and would be beneficial for the following careers:

• Businessmen
• Entrepreneur
• Executive Director
• Senior Manager
• Team Leader.

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