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Level 2 Certificate in Working with Customers in Health and Social Care cover image

Level 2 Certificate in Working with Customers in Health and Social Care
Training Express Ltd

Level 2 | CPD Certified | Free PDF Certificate Included in the Price | Audio Visual Training | Lifetime Access

Summary

Price
Save 9%
£19 inc VAT (was £21)
Offer ends 25 January 2026
Study method
Online
Duration
1 day · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
20 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Hard copy certificate - Free
Assessment details
  • Multiple Choice Questions (MCQ) (included in price)
Additional info
  • Tutor is available to students
8 students purchased this course

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Overview

✩ Trusted by Over 10K Business Partners & 1 Million Students Around the World! ✩

[Updated 2025]

Working with Level 2 Certificate in Working with Customers in Health and Social Care

Hey there,

If you're looking for a career that's both rewarding and challenging, then you should consider becoming a health and social care professional.

In this field, you'll have the opportunity to help people facing some of the most difficult challenges in their lives. You'll work with people who are sick, injured, disabled, or elderly. You'll also work with people who are struggling with addiction, mental health issues, or poverty.

It's not always easy, but it's incredibly rewarding. Every day, you'll have the chance to make a difference in someone's life.

And the best part is, you don't need a college degree to get started. There are many entry-level positions in health and social care that only require a high school diploma.

If you're interested in learning more about a career in health and social care, I encourage you to enrol in our Working with Level 2 Certificate in Working with Customers in Health and Social Care course. In this course, you'll learn the essential skills and knowledge you need to get started in this field.

So what are you waiting for? Sign up today and start your journey to making a difference in the world!

Key Features

  • Accredited by CPD
  • Instant e-certificate
  • FREE PDF + Hardcopy certificate
  • Easy payment method
  • Fully online, interactive course with audio voiceover
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • Learn Anytime, Anywhere
  • 24/7 Learning Assistance
  • Best Value Price
  • Discounts on bulk purchases

Enrol now in this Health and Social Care course to excel!

Certificates

Digital certificate

Digital certificate - Included

Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.

Hard copy certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £5.99 in the UK).

For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Assessment details

Multiple Choice Questions (MCQ)

Included in course price

CPD

20 CPD hours / points
Accredited by CPD Quality Standards

Course media

Resources

Description

Curriculum

The detailed curriculum outline of our Level 2 Certificate in Working with Customers in Health and Social Care is as follows:

  • Module 01: Introduction to Patient Customer Service
  • Module 02: Effective Patient Customer Service Training
  • Module 03: Areas of Patient Customer Service
  • Module 04: Customer Service Operative Skills
  • Module 05: Organising Schedules
  • Module 06: Medical Jargon and Terminology
  • Module 07: Effective Filing Systems in Medical Offices
  • Module 08: Patient Customer Service Soft Skills
  • Module 09: What Customer Service Is to Different Medical Professionals
  • Module 10: Providing Customer Service and Support to Colleagues
  • Module 11: Handling Difficult Customers

Certificate

After completion the Level 2 Certificate in Working with Customers in Health and Social Care course, you will get a Free PDF certificate, which is CPD Certified.

Who is this course for?

This Health and Social Care Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Health and Social Care Course is ideal for:

Please note: The level 2 Certificate in Working with Customers in Health and Social Care course is not a regulated course and doesnt not entitled you to work professionally. It only covers essential aspects of Working with Customers in Health and Social Care. To get qualified with a professional qualification, you can choose: The level 2 Certificate in Working with Customers in Health and Social Care (RQF).

Requirements

Learners do not require any prior qualifications to enrol on this Health and Social Care Course. You just need to have an interest in Health and Social Care Course.

Career path

After completing this Health and Social Care Course you will have a variety of careers to choose from. The following job sectors of Health and Social Care Course are:

  • Patient Customer Services
  • Health Care Assistant
  • Medical Assistant
  • Medical Receiptionist

Questions and answers

No questions or answers found containing ''.

Kei Kau asked:

Can I obtain hard copy of certificate if I successfully complete the course? Thanks

Answer:

Dear Kei, Thank you for contacting us. Yes, upon completion of the course, you will be able to obtain both a PDF and a hard copy of the certificate.

This was helpful. Thank you for your feedback.
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Reviews

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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