Level 2 Certificate in Understanding Retail Operations
Complete online for FREE when it suits you, with study materials and tutor support. Understand Retail Operations
Learning Curve Group
Summary
If you are 19 years old or older and living in England, the course will be free to you as it is...
- Tutor is available to students
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Overview
If you work in retail, it's important that you're fully trained and equipped to meet customers' needs.
Our level 2 certificate in Understanding Retail Operations covers everything from the selling process to retail law to handling customer complaints. It's a great way to make sure you have the skills you need to do your job.
This fully online course lets you carry out training in your own time, whenever and wherever is most convenient for you.
Qualification
Description
As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learner’s own time via our tried and tested flexible learning approach.
COURSE CONTENT
- Develop understanding of the different aspects of the retail industry
- Learn about customer payments and the selling process
- Understand how to provide good customer service
- Learn how to deal with queries and complaints
- Gain an understanding of basic retail law and the importance of correct stock control
Who is this course for?
This course is for anyone who is in the retail industry.
Requirements
ELIGIBILITY
- The learner must live in England and be 19 years old or older. To enrol you must have your National Insurance number, a form of Identification, employment documents and details of your previous qualifications. This process can take 10-20 minutes.
Career path
This course is for anyone who wants to start a career in retail and can lead to roles such as Retail Assistant or Customer Service Representative.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
FAQs
What does study method mean?
Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.
What are CPD hours/points?
CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.
What is a ‘regulated qualification’?
A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.
What is an ‘endorsed’ course?
An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
