Level 2 Certificate in Understanding Behaviour that Challenges

Level 2 Certificate in Understanding Behaviour that Challenges



£199.99 inc VAT
Or £66.66/mo. for 3 months... Read more
Study method
Online, self-paced
1 Year
Level 2 Certificate in Understanding and Responding to Challenging Behaviour (QCF)
Regulated What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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The Level 2 Certificate in Understanding Behaviour that Challenges will give you an understanding about the effects of challenging behaviour. It is important to understand the causes of challenging behaviour in order to find ways of managing situations in an appropriate way. This course can support learners in their progression onto other qualifications and relevant employment in the health and social care sector. Furthermore, this qualification is highly useful if you are already working in this sector.


Level 2 Certificate in Understanding and Responding to Challenging Behaviour (QCF)
Regulated by Ofqual


As the course is online based, students have 12 months access to our online learning platform to study completely at their own pace. Learners will work through written assignments using our provided learning materials that can be accessed through our online learning platform. Furthermore, some aspects of this course will be assessed through a professional discussion with your qualified observer. The number of guided learning hours for this course is 125. Learners on the course will cover the following units:

  • Understanding challenging behaviour
  • Understanding ways to support positive behaviour
  • Understanding the importance of effective communication in managing challenging behaviour
  • Understanding the role of reflection and support for individuals involved in incidents of challenging behaviour

Whilst on the course learners will receive the following all-inclusive features:

  • Unlimited tutor support – You will receive live personal tutor support throughout the duration of your course. Your highly-qualified tutor will be available from Monday to Friday, 9am – 5pm via email and telephone.
  • Rapid marking response – Submissions of work are marked within 3 working days to ensure that you progress through your course as efficiently as possible.
  • No deadlines – We do not impose any deadlines on our courses; you can complete the qualification entirely at your own pace throughout the duration of the course.
  • Accredited certification – You will receive your accredited certificate and unit transcript free of charge from our approved awarding body at no extra cost!
  • Observations – You will also have access to one of our observers who can come out to your location at no extra cost. This means that the practical aspects of your course can be completed, and you don’t have to worry about additional payments!

Upon completion of the course learners will receive their accredited certification. We are an approved Training Qualifications UK Centre, meaning that we can offer approved qualifications through this OFQUAL-regulated, fully-accredited awarding body. With over 400 Centres worldwide, TQUK provide qualifications that meet the needs of learners, working with us to attain the very best results.

Who is this course for?

This course is the ideal award for learners who have no prior qualification however, you may find it helpful if you have already gained a Level 1 qualification in healthcare or social care. This course can also be helpful for individuals who want to learn how to respond to incidences of behaviour they find challenging.


  • Must be qualified at Level 2 or equivalent in Maths and English
  • Learners must be over 16 years old

Career path

This course is ideal for anyone who works within a role that may encounter challenging behaviour such as in the health and social care sector to develop their skill set and workplace competence.

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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