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Level 2 Certificate in Principles of Customer Service - CPD Certified
Empower UK Employment Training

04 Courses Bundle | 100% Pass Rate | Assignment Included in Course Price | Free Certificate | Lifetime Course Access

Summary

Price
£19 inc VAT
Study method
Online, On Demand
Duration
4.5 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Empower UK Diploma Certificate - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
6 students purchased this course

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Overview

Level 2 Certificate in Principles of Customer Service - CPD Certified

Advance your career with our Level 2 Certificate in Customer Service, designed to enhance your service skills and improve customer interactions. From foundational customer service principles to advanced communication and negotiation tactics, become proficient in delivering exceptional customer experiences. Equip yourself with the skills to excel in any customer-facing role and drive satisfaction and loyalty.

Learning Outcome:

  • Master fundamental Customer Service principles.
  • Enhance communication skills for better Customer Service.
  • Develop presentation skills to boost Customer Service delivery.
  • Leverage negotiation skills to resolve Customer Service challenges.
  • Apply Customer Service skills across various business interactions.

Key Employment Opportunities:

  • Customer Service Manager: Yearly Salary - £28,927
  • Customer Service Representative: Yearly Salary - £22,000
  • Customer Service Advisor: Yearly Salary - £22,922
  • Call Centre Operations Manager: Yearly Salary - £40,000

Course Benefits:

  • Assignment Feedback Customer Service
  • Free Digital Reed Certificate on Customer Service Diploma
  • Compatible with iPhone & Android Devices
  • Moneyback Guarantee

Certificates

Empower UK Diploma Certificate

Digital certificate - Included

You must submit the assignment to order the Free Empower UK Diploma Certificate.
* Assessment Fee: £5

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Curriculum

4
sections
37
lectures
4h 31m
total

    • 14: Module 1 part 1 Introduction to Communication skil Preview 04:14
    • 15: Module 1 part 2 Effective Listening Skills 04:41
    • 16: Module 2 part 1 Behaviour Styles 03:01
    • 17: Module 2 part 2 Few more on Behaviour Styles 03:53
    • 18: Module 3 Communication Barriers 06:22
    • 19: Module 4 Asking Questions 09:25
    • 20: Module 5 Learning to Communicate Assertively 08:39

    • 21: Module 1 Preparing And Structuring Your Presentation 13:34
    • 22: Module 2 Practical Presentation Pointers _ Design Tips 14:35
    • 23: Module 3 Stress _ Presentation Preview 13:19
    • 24: Module 4 Important Steps for A Good Presentation 16:02
    • 25: Module 5 Using Slides and Visuals 07:44
    • 26: Module 6 Handling Challenging Questions _ Situations 10:27
    • 27: Module 7 6-Steps Process for Delivering Your Presentation 08:25
    • 28: Module 8 Projecting A Professional Image 07:46

    • 29: Module 1 An Understanding of Negotiation 08:21
    • 30: Module 2 The Preparation Process 08:41
    • 31: Module 3 Building The Foundation 08:07
    • 32: Module 4 Phase One — Exchanging Information 05:51
    • 33: Module 5 p2 Few more of Phase Two 07:10
    • 34: Module 5 Phase Two — Bargaining, part-1 04:02
    • 35: Module 6 Phase Three — Closing 06:08
    • 36: Module 7 How To Deal With Difficult Situations 06:55
    • 37: Module 8 Adapting Negotiation By Communication 09:44

Course media

Description

This Bundle Comes up with the following Courses:

âž½ Course 01: Customer Service 101

  • Explore the essential elements that define exceptional customer service. This module covers the importance of customer satisfaction, understanding customer needs, and the role of customer service in retaining loyalty. Learn practical strategies for delivering outstanding customer service in various business settings.

âž½ Course 02: Communication Skills

  • Develop key communication skills that are critical for effective customer service. This includes mastering the art of listening, understanding verbal and non-verbal cues, and responding appropriately. Gain insights into handling difficult customers and managing stress to maintain positive interactions.

âž½ Course 03: Presentation Skills

  • Learn how to effectively present products and services to enhance customer engagement and satisfaction. This module focuses on organizing content, delivering presentations with confidence, and using visual aids and technology to make an impactful connection with the audience in a customer service context.

âž½ Course 04: Negotiation Skills

  • Acquire negotiation skills tailored to customer service scenarios, focusing on conflict resolution and agreement-building techniques. Understand how to find mutually beneficial solutions, manage concessions, and use persuasive communication to influence outcomes positively.

Who is this course for?

This course will pave the way for higher study in the field of Customer Service. You can enrol on higher level Customer Service courses, such as:

  • Level 3 Certificate in Customer Service
  • Level 3 Diploma in Customer Service
  • Level 4 Certificate in Customer Service
  • Level 4 Diploma in Customer Service
  • Level 5 Certificate in Customer Service
  • Level 5 Diploma in Customer Service
  • Level 6 Certificate in Customer Service
  • Level 6 Diploma in Customer Service
  • Level 7 Certificate in Customer Service

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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