Level 2 Certificate in Hospitality Management

Exam Included . CPD Accredited Qualification . Lifetime access . Immediate Result

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£15 inc VAT (was £175)
Offer ends 11 April 2020
Study method
Online, self-paced
Access to content
Lifetime access
No formal qualification
Additional info
  • Tutor is available to students

33 students purchased this course


Level 2 Certificate in Hospitality Management is suitable for anyone aspiring to or already working in this field or simply want to learn deeper into level 2 Certificate in Hospitality Management.

To make this Hospitality Management course more accessible for you, we have designed it for both part-time and full-time students. This Hospitality Management course is packed into a bite-size module for your convenience. You can study at your own pace or become accredited within hours!

If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this Hospitality Management course and answer all your queries through email.

Explore your understanding of catering, conference and other events management which are involved in managing hospitality. Enrol the Level 2 Certificate in Hospitality Management course and learn the tricks and tips for managing the hospitality industry.

Managing any hospitality services such as hotel, motel or others includes a wide range of skills. It covers kitchen management, HR and staff management, customer service and more. The Hospitality Management course provides a general overview of the hospitality industry along with the types of accommodation, room and food services.

Shortly, the Hospitality Management course helps you to manage any hospitality service with ease.

Course media


What will you learn in this Level 2 Certificate in Hospitality Management

Module 1

In this module, you will learn all about Introduction to Hospitality. The hospitality field, by definition, is a service industry. Its task is to create shareholder wealth by servicing and satisfying guests. Industry segments include, among others: hotels, restaurants, private clubs, managed food service, event planning, tourism-related businesses, and travel providers. More often than not, tourism-released is either intangible or the perceived quality of the product purchased is impacted by the service method in which it was received.

Module 2

This module will teach you about the Characteristics of the Hospitality Industry. We learned about different types of products and services provided by the hospitality industry and explored some key attributes of being a professional staff in the hospitality industry through completing Activity 1.1-1.3. We understand that working in the field of hospitality could be quite challenging. Different from other sectors, the hospitality industry is unique in its nature which tends to be service-oriented and has a strong emphasis on human exchange in the service delivery processes.

Module 3

In this module, you will learn all about Relationship Between the Hospitality Industry and Tourism. Scope of the Hospitality Industry “Guests” means those who are away from their homes and it, therefore, has generated a perception that the hospitality industry should include or overlap with the tourism industry to a certain extent. Without a clear definition of the scope of the hospitality industry.

Module 4

This module will teach you about Types of Accommodation. These hotels are located within the heart of a city. The type may vary greatly from business, suites, residential, economy, mid-scale to luxury.

Module 5

In this module, you will learn all about Types of Room. Room types of hotels can be numerous which vary in their grading, features and functions. Receptionists and reservation staff should be familiar with all different room types and their characteristics so that a perfect guest-to-room fit can be achieved.

Module 6

This module will teach you about Types of Hotel Guests. They are individuals who travel to engage in leisure activities, outdoor recreation, relaxation, visiting friends and relatives or attending sports or cultural events.

Module 7

In this module, you will learn all about Introduction to Hospitality Management. The very quoted lines of Samuel Taylor Coleridge reminds us about the feelings for mankind whoever he is or whatever he is- we should love all and that will grant our prayers and make the God happy. Without any doubt, the theme is much closer to Hospitality which refers to the relationship between a guest and a host and their behaviour.

Module 8

This module will teach you about Influences Which Affect the Industry. There are various issues which may affect the Industry. It can be defined in two distinct ways- the one is, Social and Economical Issues and Influences and the other is the Social and Situational Influences.

Module 9

In this module, you will learn all about The Development of the Hospitality Industry. Hospitality Industry is one of the most attractive and major industries around the world nowadays. The development of this industry comprises through developing hotels, restaurants, resorts, motels, picnic spots, amusement parks, etc. by the industrialists. In fact, this is the principal source of the growing economy by earning foreign exchanges. Therefore, the development process will be responsible for the increasing amount in tourism and the other influencing factors.

Module 10

This module will teach you about Hospitality Brands. “From the pinnacle of luxury to comfortable extended-stay suites and affordable focused-service hotels, our thirteen world-class brands delight our guests and reward our partners. And they’re all supported by our best-in-class revenue delivery and customer service programs”- Hilton, one of the remarkable hospitality brands who service almost all the facilities and recreation adopting different names as Conrad, Canopy, Tapestry, Double Tree and so on.

Module 11

In this module, you will learn all about Accommodation. Accommodation is a fundamental need for human rights. It covers room, group of rooms or building in which someone may live or stay. Hotels, motels, lodgings are the synonym of accommodation where they serve their customers by providing temporary shelter.

Module 12

This module will teach you about the Food Service. Many scholars claim that the rhetorical function of food is to represent the culture of a country and that it can be used as a form of communication. According to Goode, Curtis and Theophano, food “is the last aspect of an ethnic culture to be lost”. Food Service in Hospitality Management includes industries which provide meals outside the home. Restaurants, cafeterias, catering services represent the food service in hospitality.

Module 13

In this module, you will learn all about Successful Quality Management. There is an old saying in Quality Management: “If it’s not written down, the event never took place.” All businesses need a Quality Management System, but many do not have one, and if they do, it may not be managed very well.

Method of Assessment:

Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly.


After successfully completing the course, you will be able to obtain the certificates. You can claim a PDF certificate by paying a little processing fee of £2. There is an additional fee to obtain a hardcopy certificate which is £9.

Who is this course for?

Level 2 Certificate in Hospitality Management is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field.


Our Level 2 Certificate in Hospitality Management is open to all from all academic backgrounds and there is no specific requirements to attend this Hospitality Management course. This Level 2 Certificate in Hospitality Management course is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc.

Career path

This Hospitality Management course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with the required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.

Questions and answers

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Visar Zogu asked:

Hi my questions is how much does the course cost in total.


Hi Visar, Thanks for your query. The total course fee is £16 including exams. Many thanks .

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