Level 2 Certificate in Customer Service

Customer Service Certificate Endorsed by ABC Awards

CPD Courses


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£25 inc VAT (was £360)
Offer ends 04 June 2019
Study method
Online, self-paced
130 Hours
Level 2 Certificate Customer Service (endorsed certificate)
Professional What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Level 2 Certificate in Customer Service

Study Level 2 Certificate in Customer Service endorsed Level 2 Certificate in Customer Service from Ofqual's regulated Awarding Body. Take a step closer to a rewarding career in advanced customer service, with a little help from CPD Courses! Discover what it means to provide every customer with a memorable experience and enjoy enhanced career prospects for life with this insightful Level 2 Certificate in Customer Service!

In the business world, the quality of the Customer - Service and organisation provides can determine whether it succeeds or fails. The modern consumer is showing growing preference to brands that focus on Customer - Service as their key priority – over and above factors like product choice and even low prices. Quality Customer - Service brings the kind of loyalty that cannot be purchased at any price. Substandard Customer - Service can wreak irreparable damage on even the strongest and most established reputations. For those who truly master the art of high-end Customer - Service provision, career opportunities spanning most sectors on a global basis are limitless in scope.

This popular Level 2 Certificate in Customer Service has been designed for anyone looking to excel in any Customer - Service environment. Suitable for newcomers and existing employees alike, candidates explore the skills, talents and character traits needed to become a true Customer - Service expert. Whether pursuing promotion or simply looking to improve your personal competencies, this fully-accredited course from CPD Courses comes highly recommended!

Study today for a brighter tomorrow and enjoy enhanced career prospects for life!


Level 2 Certificate Customer Service (endorsed certificate)
Awarded by ABC Awards

Course media


Level 2 Certificate in Customer Service

Customer - Service : Course Benefits

When studying for a Level 2 Certificate in Customer Service with CPD Courses, every candidate enjoys the following benefits:

  1. Provision of all essential course materials and lecture notes, along with case studies, practical exercises and key supporting documentation.
  2. 24/7 access to our exclusive digital learning platform and convenient online assessments at the end of each unit.
  3. The dedicated support of an experienced, qualified and professional tutor for ongoing assistance while completing your course.
  4. Complete access to recommend reference books, study aids and more via our extensive e-library.
  5. The opportunity to earn a fully-accredited certificate from a recognised awarding organization, enhancing your CV and career prospects for life!

Customer - Service : Learning Objectives

This level 2 Certificate in Customer Service provides candidates with a concise overview of professional Customer - Service techniques from a contemporary business perspective. The course has been designed to help take those with limited Customer - Service experience (or no prior knowledge whatsoever) to the next level in any Customer - Service setting. Upon completion of the course, candidates are primed and readied to take on more advanced Customer - Service duties and responsibilities with confidence.

Delivered over the Customer - Service course of four intensive modules, candidates explore the concept of quality customer service provision, along with effective telephone techniques, how to deal with challenging customers and scenarios, the importance of identifying customer expectations and how to exceed them with every encounter.

Key skills, talents and knowledge picked up along the way include:

  • A detailed understanding of the importance of quality customer service
  • The confidence to handle challenging customers and difficult situations
  • Advanced telephone communication skills
  • The ability to nurture and develop meaningful customer relationships
  • The opportunity to climb the career ladder in a customer service setting

Customer - Service : Course Outline

Our entry-level Customer - Service Certificate is delivered over the course of four insightful modules - each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each module.

Module 1 – CustomerServices - An Introduction

Module 2 – Telephone Communication Skills

Module 3 – How to Deal with Difficult Customers

Module 4 – Essential Steps to Solving CustomerService Problems

Customer - Service : Course Material

All course materials are included in the Customer - Service Certificate course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Customer - Service Certificate course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

  • Online course materials
  • Question papers
  • Additional Supporting Material
  • Useful Links

Customer - Service : Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Customer - Service : Tutor Support

When you enrol on a Customer - Service course with CPD courses you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Who is this course for?

Level 2 Certificate in Customer Service

We’ve designed our Level 2 Certificate in Customer Service with comprehensive flexibility and accessibility in mind. Suitable for anyone looking to build a rewarding career in Customer - Service, both job seekers and existing members of the workforce alike could find this Customer - Service exclusive program invaluable. In addition, business owners and entrepreneurs could benefit from targeted Customer - Service training, as could managers, supervisors and team leaders at all levels.

CPD Courses is proud to offer a uniquely flexible approach to distance learning, open to candidates with the desire to succeed on a global basis. Our courses are free from the usual deadlines and time restrictions, with course materials accessible 24/7 via our innovative digital learning platform. Candidates are assisted from start to finish by their own personally-assigned tutors and all assignments and assessments can be completed remotely – no classroom exams or in-person meetings required.

With enrolment open 365 days a year, why not take that first important step towards the career you know you’re capable of today?


Level 2 Certificate in Customer Service

We work hard to keep all of our courses as accessible as possible for all learners.

Endorsed certificate from Ofqual’s regulated Awarding Body

At the end of the course, learner can claim an endorsed certificate by paying £75 accreditation fee.There are £9 postal charges for the UK students and £15 for the non UK students.

Certificate of Completion from CPD

Certificate of Completion from CPD (soft copy) can be claimed for £10. If you need hard copy of this certificate you will pay £25 + postal charges (£9 for UK students, £15 for outside UK)

Career path

Level 2 Certificate in Customer Service

Upon successful completion of our Customer - Service Certificate, candidates may choose to pursue an extensive range of careers including:

  • Customer Care Executive
  • Customer Care Operator
  • Customer Care Supervisor
  • Customer Consultant
  • Customer Liaison Officer
  • Customer Relationship Specialist
  • Customer - Service Associate
  • Customer - Service Engineer

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