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Level 2 Certificate in Customer Service (RQF)

Online Flexible Study, No Hidden Fees, 24/7 Tutor Support

Britannia School of Leadership and Management LTD


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£250 inc VAT (was £796)
Or £41.67/mo. for 6 months...
Offer ends 31 December 2021
Study method
Online, self-paced
130 hours
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Access until course completion
Level 2 Certificate in Customer Service (RQF)
Regulated qualification What's this?
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The Level 2 Certificate in Customer Service (RQF) is an accredited, and Ofqual regulated 100% online qualification. The Level 2 Customer Service certificate program is aimed at learners who are currently working in or hoping to work in a customer service role. This Customer Service (CS) training online qualification aims to provide learners with fundamental knowledge of customer service, customer environment legislation, and customer service and brand relationship. Learners will have the ability to expand their expertise and interpersonal skills in communication, make a successful first impression, engage with customers in various situations, and resolve customers’ problems by customer service principles. You are not required to have any prior qualification or experience to start this course, just a passion for customer services.

Key Benefits of Studying with Britannia School of Leadership and Management:

  • 100% flexible schedule
  • 24/7 specialist tutor support
  • Free career guidance
  • High-quality training material
  • Completely online study
  • No hidden costs

*Please ensure you meet the entry requirements for the course before purchasing it


Level 2 Certificate in Customer Service (RQF)

Regulated by Ofqual

Course media



Duration and Delivery

This Level 2 Certificate in Customer Service is designed to be completed online at the pace that suits you the best. This fast track accredited Customer Service training course with a certificate can take as little as 7 days of full-time study or 4 weeks of part-time study to become a certified customer service professional. The level 2 certificate in customer service is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our 24×7 online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment & Verification

All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, witness testimony and/or direct observation, detailed guidance for which will be provided by the tutor. You will receive 24×7 tutor support once you are enrolled on our online portal to assist you in reaching your goals.


This is a thorough qualification of Level 2 Certificate in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:

  • Level 2 Diploma in Business Administration
  • Level 3 Diploma in Business Administration
  • Level 3 Certificate in the Principles of Business and Administration (RQF)
  • Level 3 Diploma in Customer Services (RQF)
  • NCFE Level 3 Diploma in Skills for Business
  • OTHM Level 3 Diploma in Business Studies
  • OTHM Level 3 Foundation Diploma in Accountancy

Unit Structure

Unit 1: Supporting the Customer Service Environment

Unit 2: Delivery of Effective Customer Service

Who is this course for?

This qualification is for the learners working or preparing to work within a customer service role.


There are no specific entry requirements for this qualification. However, the learners must be 16 years or above to get themselves enrolled in this course.

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.