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Level 2 Certificate in Customer Service for Health and Social Care Settings cover image

Level 2 Certificate in Customer Service for Health and Social Care Settings
Learning Curve Group

Complete online for FREE when it suits you, with study materials and tutor support. Customer Service skills for Care

Summary

Price
Free
Funding options

There is Government Funding available for this course as part of the Adult Skills Fund

You must meet ...

Study method
Online
Duration
6 weeks · Self-paced
Access to content
Access until course completion
Qualification
Level 2 Certificate in Working with Customers in Health and Social Care (RQF)
Regulated qualification What's this?
Additional info
  • Tutor is available to students

Overview

The best healthcare providers thrive by creating positive working relationships with patients, families and residents.

This fully online level 2 Certificate in Customer Service for Health and Social Care Settings is designed to help you develop these positive working relationships.

You will learn about customer expectations and how to adapt environments and your communication styles for customers with specific needs. You'll also gain a better understanding of what makes effective teams work.

Qualification

Level 2 Certificate in Working with Customers in Health and Social Care (RQF)

Awarded by CACHE.
Regulated by Ofqual

Description

This course is designed to help learners develop positive working relationships with customers in a health and social care setting, using effective communication.

COURSE CONTENT

  • Understanding customer expectations in health and social care settings
  • How to identify the types of customers who interact with health and social care services
  • Different communication methods used in health and social care settings
  • How to provide a safe, welcoming and inclusive environment for diverse needs

Who is this course for?

This course is for anyone who is in the care industry or those looking to increase their skills in customer service.

Requirements

ELIGIBILITY

  • The learner must live in England and be 19 years old or older. To enrol you must have your National Insurance number, a form of Identification, employment documents and details of your previous qualifications. This process can take 10-20 minutes.

*Please note there is a £125 cancellation fee if a learner enrols and fails to complete or withdraws early from the course. This fee is to cover administration costs. We may be able to offer extensions if learners are unable to meet the set submission deadline. Please read the declaration on the enrolment form carefully before signing up.

Career path

This course is for anyone who deals with customers in a Care setting or wants to work in Adult Social Care.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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