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Level 2 Certificate in Customer Service for Health and Social Care Settings

Online course with study materials and tutor support. Certificates are issued upon successful completion.


Learning Curve Group

Summary

Price
Free
Funding options

This course is funded through the Adult education budget (AEB). If you are 19 or older and live in ... Read more

Study method
Online, self-paced
Duration
6 weeks
Qualification
Level 2 Certificate in Working with Customers in Health and Social Care (RQF)
Additional info
  • Tutor is available to students

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Overview

The best healthcare providers thrive by creating positive working relationships with patients, families and residents.

This fully online level 2 Certificate in Customer Service for Health and Social Care Settings is designed to help you develop these positive working relationships.

You will learn about customer expectations and how to adapt environments and your communication styles for customers with specific needs. You'll also gain a better understanding of what makes effective teams work.

Qualification

Level 2 Certificate in Working with Customers in Health and Social Care (RQF)
Awarded by CACHE.

Description

This course is designed to help learners develop positive working relationships with customers in a health and social care setting, using effective communication.

COURSE CONTENT

  • Understanding customer expectations in health and social care settings
  • How to identify the types of customers who interact with health and social care services
  • Different communication methods used in health and social care settings
  • How to provide a safe, welcoming and inclusive environment for diverse needs

Requirements

ELIGIBILITY

  • The learner must live in England and be over 19 years old. As this course is fully funded and won't cost you anything, we need certain information to comply with government funding regulations. To enrol you must have your National Insurance number, a form of Identification, employment documents and details of your previous qualifications. This process can take 10-20 minutes

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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