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Level 2 Certificate in Customer Service - CPD Certified cover image

Level 2 Certificate in Customer Service - CPD Certified
Apex Learning

Year-End Sale | 30-in-1 Bundle| CPD Certified | 300 CPD Points| Gifts: Hardcopy + PDF Certificate + SID (Worth 300)

Summary

Price
£149 inc VAT
Or £49.67/mo. for 3 months...
Study method
Online
Course format
Video
Duration
150 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
300 CPD hours / points
Certificates
  • Digital certificate - Free
  • Hard copy certificate - Free
Assessment details
  • Assessment (included in price)
Additional info
  • Tutor is available to students

Overview

***24 Hour Limited Time Flash Sale***

►►►Level 2 Certificate in Customer Service - CPD Certified Admission Gifts ◄◄◄

★★ FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter★★

As reports suggest, excellent customer service is a top priority for businesses across the UK, with customer satisfaction directly linked to long-term success. Are you ready to improve your customer service skills and open doors to exciting opportunities in this fast-paced industry? The Level 2 Certificate in Customer Service equips you with essential tools to deliver exceptional service and enhance customer experiences.

This course bundle covers all the foundational skills for working in customer service, from phone-based customer support to complaint handling, customer relationship management, and understanding consumer rights. You’ll also learn about customer analytics, conflict resolution, and business etiquette, preparing you to manage customer expectations with confidence and professionalism.

Enrol today and build a rewarding career in customer service. Gain the knowledge needed to handle any customer interaction effectively, boost your career prospects, and make a lasting impact in any industry you choose.

Furthermore, to help you showcase your expertise in Level 2 Certificate in Customer Service, we have prepared a special gift of hardcopy and PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.

This Level 2 Certificate in Customer Service - CPD Certified Bundle Consists of the following Premium courses:

  • ⇒ Course 01: Level 2 Certificate in Customer Service
  • ⇒ Course 02: Phone-Based Customer Service
  • ⇒ Course 03: Patient Customer Service Training
  • ⇒ Course 04: Customer Service Fraud Officer
  • ⇒ Course 05: Airport Management and Customer Service
  • ⇒ Course 06: Customer Analytics Training
  • ⇒ Course 07: Customer Relationship Management
  • ⇒ Course 08: Know Your Customer (KYC)
  • ⇒ Course 09: Customer Experience Manager
  • ⇒ Course 10: Customer Complaint Handler
  • ⇒ Course 11: Fast-Moving Consumer Goods
  • ⇒ Course 12: Consumer Rights Awareness
  • ⇒ Course 13: Contract Law & Consumer Protection
  • ⇒ Course 14: Effective Communication Skills Course
  • ⇒ Course 15: Marketing Sales Communication
  • ⇒ Course 16: Business Training: Communication Skills
  • ⇒ Course 17: Communication & Information Handling in Care
  • ⇒ Course 18: Conflict Resolution
  • ⇒ Course 19: Professional Telephone Receptionist Course
  • ⇒ Course 20: Telesales Executive Training
  • ⇒ Course 21: Email Etiquette
  • ⇒ Course 22: Email Writing Training
  • ⇒ Course 23: Email Marketing Strategies
  • ⇒ Course 24: Business Etiquette and Professional Behavior
  • ⇒ Course 25: The Secrets of Body Language
  • ⇒ Course 26: Emotional Intelligence and Human Behaviour
  • ⇒ Course 27: Public Speaking and Presentation Skill Course
  • ⇒ Course 28: Dealing With Difficult People Training Course
  • ⇒ Course 29: Problem Solving Techniques
  • ⇒ Course 30: Business Intelligence Analyst

Also, our experts are available for answering your queries on Level 2 Certificate in Customer Service and help you along your learning journey. Advanced audio-visual learning modules of these Level 2 Certificate in Customer Service courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once.

Why Choose Apex Learning as your Learning Partner?

  • Standout by earning a CPD Accredited Certificate upon completion.
  • Gain lifetime access to the course materials and keep your skills on-check anytime.
  • Our tutors are available 24/7 to answer your questions throughout the program.
  • The program has been designed to be clear and easy to understand Receive a free Student ID Card as part of the program (£10 applicable for international delivery).

Enrol now in Level 2 Certificate in Customer Service to advance your career, and use the premium study materials from Apex Learning.

Certificates

Digital certificate

Digital certificate - Included

You will get the PDF Certificate for the title course: Level 2 Certificate in Customer Service absolutely Free!

Other PDF Certificates are available for £9.99 each.

Hard copy certificate

Hard copy certificate - Included

You will get the Hard Copy certificate for the title course Level 2 Certificate in Customer Service absolutely Free! Other Hard Copy certificates are available for £14.99 each.

Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Assessment details

Assessment

Included in course price

CPD

300 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Invest in your future with this comprehensive course designed to unlock valuable skills and propel you towards your goals. Our easy-to-understand materials make learning accessible, regardless of your background. This isn't just a course; it's a lifelong resource. You'll have lifetime access to revisit lessons and solidify your knowledge whenever needed.

Plus, our dedicated tutors are available 24/7 to provide expert support every step of the way. Enrol now and receive a complimentary student ID card – a symbol of your commitment to learning. This course is your key to success, so don't miss out on this valuable opportunity!

Moreover, this diploma offers learners the opportunity to acquire the skills that are highly valued in the field of Level 2 Certificate in Customer Service. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the Level 2 Certificate in Customer Service setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to Level 2 Certificate in Customer Service related fields, impacting their Level 2 Certificate in Customer Service experiences and long-term development

Course Curriculum of Level 2 Certificate in Customer Service - CPD Certified Bundle:

Course 01: Level 2 Certificate in Customer Service

  • Module 01: Introduction to Customer Service
  • Module 02: Characteristics of Good Customer Service
  • Module 03: Customer Relationship Management
  • Module 04: Communicating with Customers
  • Module 05: Handling Customer Complaints
  • Module 06: Problem Solving Over the Phone
  • Module 07: Improving Customer Service

Course 02: Phone-Based Customer Service

  • Module 01: Introduction
  • Module 02: What’s Different About Good Customer Service?
  • Module 03: Customer Relationship Management
  • Module 04: Customer Service Communication Strategies
  • Module 05: Aspects of Phone Etiquette
  • Module 06: Building Rapport Over the Phone
  • Module 07: Inbound and Outbound Calls
  • Module 08: Active Listening and Managing Tough Callers
  • Module 09: Managing Interoffice Calls and Voicemail
  • Module 10: Problem Solving Over the Phone
  • Module 11: Intra-Organisation Dealings
  • Module 12: Measuring Customer Service

=========>>>>> And 28 More Courses <<<<<=========

How will I get my Certificate?

After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.

  • PDF Certificate: Free (Previously it was £9.99*30 = £299.7)
  • Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99)

Who is this course for?

Anyone from any background can enrol in this Level 2 Certificate in Customer Service bundle.

Requirements

Our Level 2 Certificate in Customer Service course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.

Career path

Having this Level 2 Certificate in Customer Service expertise will increase the value of your CV and open you up to multiple job sectors.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Reviews

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FAQs

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.