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Level 2 Certificate in Conflict Management Techniques course will teach you the fundamentals of conflict resolution and conflict management techniques. With the assistance of this course, learners will master the principles of conflict management, harness the power of positive conflict, and hone their intercultural communication skills.
Throughout this course participants will learn the crucial conflict management skills, anger management techniques, negotiation skills, communication skills, etc. After successful completion of this course, individuals can place them in professions that requires to deal with potential conflict situations in a professional manner.
In just 51 Minutes, you will:
- Know about the fundamentals of conflict resolution
- Learn to create an effective atmosphere
- Discover the idea of creating an effective atmosphere
- Gain the key skills of creating mutual understanding
- Learn to focus on individual needs
- Determine the root cause
- Be able to generate options
- Know how to build a solution
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
************************** Course Modules **************************
Module One: Getting Started
- Conflict Resolution
- Getting Started
Module Two: An Introduction to Conflict Resolution
- An Introduction
- Introduction Case Study
Module Three: The Thomas-Kilmann Instrument
- C R Styles with TKI
- C R Styles with TKI Case Study
Module Four: Creating an Effective Atmosphere
- Creating an Effective Atmosphere
- Creating an Effective Atmosphere Case Study
Module Five: Creating Mutual Understanding
- Creating a Mutual Understanding
- Creating a Mutual Understanding Case Study
Module Six: Focusing on Individual Needs
- Focusing on Individual & Shared Needs
- Focusing on Individual & Shared Needs Case Study
Module Seven: Getting to the Root Cause
- Getting to the Root Cause
- Getting to the Root Cause Case Study
Module Eight: Generating Options
- Generating Options
- Generating Options Case Study
Module Nine: Building a Solution
- Building a Solution
- Building a Solution Case Study
Module Ten: the Short Version of the Process
- The Short Version of the Process
- The Short Version of the Process Case Study
Module Eleven: Additional Tools
- Additional Tools
- Additional Tools Case Study
Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.
Who is this course for?
Level 2 Certificate in Conflict Management Techniques Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.
There is no specific requirements for our Level 2 Certificate in Conflict Management Techniques. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. The course requires a moderate Internet connection so it is possible to start learning with any type of Internet from anywhere at anytime without any limitations.
This qualification is ideal for:
- Sales Staff
- Reception workers
- Care workers
- Social workers
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.