Level 2 Certificate in Conflict Management & Mediator Mediation SKills - CPD Accredited

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CPD Accredited Certificate

Digital certificate - Included

CPD Accredited Hard Copy Certificate

Hard copy certificate - Included

MCQ/Assessment

Included in course price

This CPD-accredited course includes 33 modules designed to help learners manage conflict, behaviour, and communication effectively across teams and departments. The course begins with conflict management, emotional intelligence, and negotiation skills, allowing learners to assess conflict situations and lead conversations towards resolution.

Learners will explore topics like mediator skills training, cultural awareness, and communication strategy, helping them deal with diverse perspectives and sensitive topics. Modules in performance management, remote team culture, and employee engagement support leadership and HR professionals who must maintain team morale and consistency in various settings.

The course includes important legal training such as UK employment law, workplace violence protocols, and contract and compliance essentials, ensuring learners understand their responsibilities and protect both their colleagues and organisation. Modules on public speaking, governance, PR, and leadership training offer confidence and authority when addressing difficult group dynamics or presenting conflict solutions.

With added focus on corporate social responsibility, organisational behaviour, and relationship management, learners will be well-equipped to act as a positive influence in workplace interactions. This course suits individuals working in HR, customer service, legal services, public institutions, or any sector requiring structured communication and mediation.

This Conflict Management Bundle consists of the following career-oriented courses:

• Course 01: Conflict Management
• Course 02: Conflict Resolution
• Course 03: Influencing and Negotiation Skills
• Course 04: Emotional Intelligence and Social Management Diploma
• Course 05: Team Building Masterclass
• Course 06: Accredited Mediator Skills Training: Mediation & Dispute Resolution
• Course 07: Courageous Communication Strategies
• Course 08: Cross-Cultural Awareness Training Diploma Certificate
• Course 09: Diversity Training
• Course 10: Performance Management
• Course 11: Strategic Management and Leadership Development
• Course 12: Talent Management & Employee Retention Techniques
• Course 13: Employee Training Responsibilities: Effective Training Management
• Course 14: Motivating, Performance Managing and Maintaining Team Culture in a Remote Team
• Course 15: UK Employment Law
• Course 16: Workplace Communication Management
• Course 17: Managing Online Meetings
• Course 18: Business Contract & Compliance Manager: Ensuring Legal Integrity Diploma
• Course 19: Delegation Skills Training
• Course 20: Public Speaking: Presentations like a Boss
• Course 21: PR: Public Relations and Management Training
• Course 22: International Relations
• Course 23: Workplace Violence, Harassment and Conflict Resolution Training
• Course 24: Corporate Social Responsibility Diploma
• Course 25: Organisational Behaviour, HR and Leadership
• Course 26: Employee Engagement and Retention Strategies
• Course 27: Negotiation Skills
• Course 28: Leadership & Management Training
• Course 29: Governance and Risk Management: Navigating Corporate Strategies
• Course 30: Operations and Time Management
• Course 31: Business Networking Skills
• Course 32: Art of Negotiation and Conflict Resolution
• Course 33: Corporate Relationship Goals for Success

This Conflict Management training is suitable for —

• HR officers, team leaders, or managers handling performance issues or grievances

• Customer-facing staff or support workers in healthcare, retail, or education

• Individuals working in legal or administrative roles needing communication skills

• Anyone managing team dynamics, employee welfare, or mediation efforts

After completing this course, you can progress towards-

• Level 2 Award in Conflict Management (RQF)
• Level 3 Award in the Delivery of Conflict Management Training (RQF) courses
• Level 3 Award in Mediation Practice (RQF)

To participate in this Conflict Management course, all you need is —

• A smart device
• A secure internet connection
• And a keen interest in Conflict Management

Conflict Resolution Officer – £28,000 to £42,000 per year
Workplace Mediator – £30,000 to £48,000 per year
HR Advisor – £32,000 to £45,000 per year
Employee Relations Specialist – £35,000 to £50,000 per year
Team Supervisor – £26,000 to £38,000 per year
Compliance Officer – £30,000 to £46,000 per year
Training and Development Officer – £29,000 to £44,000 per year

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