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Level 2 Certificate in Aviation Operations on the Ground

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7 months
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NCFE Level 2 Certificate in Aviation Operations on the Ground (Knowledge)
Regulated qualification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • TOTUM card is available to purchase separately What's this?

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This qualification is designed for learners who wish to progress into job roles within air side ramp services, providing safe airside operations (airports), supporting aircraft operations or handling passengers.

This qualification will:

  • Focus on the study of transportation, operations and maintenance
  • Offer breadth and depth of study, incorporating a key core of knowledge
  • Provide opportunities to acquire a number of practical and technical skills


NCFE Level 2 Certificate in Aviation Operations on the Ground (Knowledge)

Regulated by Ofqual

Course media


Aims of the course

These are to:

  • Provide learners with skills in health, safety, security and communications required to work within an aviation environment
  • Develop learners’ skills in specific aviation functions
  • Enable learner to contribute to a secure air travel environment
  • Understand procedures which minimise threats to security
  • Gain knowledge and understanding of the principles of communication within Aviation.
  • Enable learners to process passengers for travel, including checking that documents are valid and processing baggage according to laid down procedures
  • Understand how to safely and correctly board passengers onto, and escort them from the aircraft
  • Understand loading and unloading procedures
  • Understand baggage handling procedures and documentation

Essential skills

While completing this qualification, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as team working, independent learning and problem-solving, to more tricky-to-measure skills such as:

  • An appreciation for appropriate behaviour and dress
  • Appropriate interpersonal skills
  • Communicating with professional colleagues/peers and/or hierarchical seniors
  • Personal manners and deportment
  • Understanding work practices and how different roles and departments function within an organisation.


To be awarded the NCFE Level 2 Certificate in Aviation Operations on the Ground (Knowledge), learners are required to successfully complete 3 mandatory units and 1 optional unit

Mandatory units:

  • Health and safety within aviation
  • Aviation security
  • Aviation communications

Optional Units could include:

  • Airport check in services
  • Aircraft boarding and arrival services
  • Airport baggage processing
  • Loading and unloading of aircraft
  • Airport baggage facilities
  • Aviation passengers with special requirements
  • Aircraft load instruction reports
  • Aircraft marshalling
  • Support flight operations
  • Aircraft dispatch process

Who is this course for?

This qualification is suitable for learners aged pre-16 and above. This course is ideal for those who want to progress to employment in the aviation industry.


There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved an Entry Level 3 qualification.

This qualification is suitable for learners aged pre-16 and above.

Career path

This course is ideal for those who want to progress to employment in the aviation industry.

Learners who achieve this qualification could progress to:

  • NCFE Level 2 Certificate in Introduction to Cabin Crew
  • NCFE Level 2 Certificate in Travel Services
  • Level 3 Certificate in Travel Services
  • Level 2 and 3 NVQ Diplomas in Travel Services.

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.