Level 2 Business Management

Training Tale

Certificate of completion

Hard copy certificate - £18.99

Level 2 Business Management

Included in course price

***Level 2 Business Management***

Course Curriculum of Level 2 Business Management

Module 01: An Overview of Business Management

• Understanding Business Management
• Understanding the Basics of Business Management
• Understanding the Features of Management
• Understanding the Aspects of Management
• Understanding Different Levels of Management
• Understanding the Functions of Management
• Understanding the General Principles of Management

Module 02: Fundamental Concepts of Human Resource Management

• Understanding Human Resource Management
• Identify the Key Factors influencing Human Resources
• Understanding the Process of Recruiting and Interviewing
• Understanding the Process of Orientation and Onboarding
• How to Follow up with New Employees
• Maintaining Workplace Health and Safety
• Understanding Workplace Bullying, Harassment and Violence
• The Process of Disciplining Employees
• The Process of Dismissal

Module 03: Fundamental Concepts of Customers Relationship Management

• Understanding Who are the Customers
• The Ways of Establishing Your Attitude
• The Ways of Identifying and Addressing Customer Needs
• Understanding In-person Customer Services
• The Ways of Giving Customer Services Over the Phone
• The Ways of Providing Electronic Customer Services

Module 04: Fundamental Concepts of Performance Management

• Understanding Performance Management and How it Works
• Describe the Three-phase Process
• The Ways of Goal setting
• The Ways of Establishing a Performance Goal
• Describe 360-degree Feedbacks vs Traditional Performance Review
• What is Competency Assessment?
• Understanding Kolb’s Learning Cycle
• The Ways of Creating a Performance Plan

Module 05: Fundamental Concepts of Risk Management

• The Process of Identifying Hazards and Risks
• Understanding Everyone’s Responsibility
• Understanding the General Office Safety and Reporting
• Understanding Business Impact Analysis
• Understanding Disaster Recovery Plan
• Describe the Summary of Risk Assessment

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Assessment Method

After completing each module of the Level 2 Business Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.

Certification

After completing the MCQ/Assignment assessment for this Level 2 Business Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £18.99.

**Level 2 Business Management

The course is ideal for individuals interested in business management and learning more about the business world and its administration.

**Level 2 Business Management

There are no specific requirements for this course because it does not require any advanced knowledge or skills.

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