Level 2 Business Management Certificate

Training Tale

Level 2 Business Management Certificate

Included in course price

***Business Management***

Detailed course curriculum of Business Management

Module 01: An Overview of Business Management

• Understanding Business Management
• Understanding the Basics of Business Management
• Understanding the Features of Management
• Understanding the Aspects of Management
• Understanding Different Levels of Management
• Understanding the Functions of Management
• Understanding the General Principles of Management

Module 02: Fundamental Concepts of Human Resource Management

• Understanding Human Resource Management
• Identify the Key Factors influencing Human Resources
• Understanding the Process of Recruiting and Interviewing
• Understanding the Process of Orientation and Onboarding
• How to Follow up with New Employees
• Maintaining Workplace Health and Safety
• Understanding Workplace Bullying, Harassment and Violence
• The Process of Disciplining Employees
• The Process of Dismissal

Module 03: Fundamental Concepts of Customers Relationship Management

• Understanding Who are the Customers
• The Ways of Establishing Your Attitude
• The Ways of Identifying and Addressing Customer Needs
• Understanding In-person Customer Services
• The Ways of Giving Customer Services Over the Phone
• The Ways of Providing Electronic Customer Services

Module 04: Fundamental Concepts of Performance Management

• Understanding Performance Management and How it Works
• Describe the Three-phase Process
• The Ways of Goal setting
• The Ways of Establishing a Performance Goal
• Describe 360-degree Feedbacks vs Traditional Performance Review
• What is Competency Assessment?
• Understanding Kolb’s Learning Cycle
• The Ways of Creating a Performance Plan

Module 05: Fundamental Concepts of Risk Management

• The Process of Identifying Hazards and Risks
• Understanding Everyone’s Responsibility
• Understanding the General Office Safety and Reporting
• Understanding Business Impact Analysis
• Understanding Disaster Recovery Plan
• Describe the Summary of Risk Assessment

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Assessment Method

After completing each module of the Business Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.

Certification

After completing the MCQ/Assignment assessment for this Business Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £18.99.

**Business Management

The course is ideal for individuals interested in business management and learning more about the business world and its administration.

**Business Management

There are no specific requirements for this Business Management course because it does not require any advanced knowledge or skills.

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