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Level 2 Business Management, Business Analysis & Customer Service Training cover image

Level 2 Business Management, Business Analysis & Customer Service Training
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3 Courses Bundle + 3 PDF Certificates > Free MCQ Exam + Retakes | 14 Day Money Back Guarantee | Lifetime Access

Summary

Price
£15 inc VAT
Study method
Online, On Demand 
Course format
1 Video (with subtitles and transcript) and 6 PDFs
Duration
4.2 hours · Self-paced
Qualification
No formal qualification
Certificates
  • 3 PDF Certificates - Free
  • Reed Courses Certificate of Completion - Free
Assessment details
  • ASSEMENT (included in price)

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Overview

Level 2 Business Management, Business Analysis & Customer Service Training

This Level 2 Business Management, Business Analysis & Customer Service Training course is designed for learners who want to build essential business knowledge and customer service skills for today’s workplace. It is suitable for beginners and professionals who want to improve their career opportunities in business and service-based roles.

The course combines key areas of business management, business analysis, and customer service to help learners understand how organisations operate effectively and how to deliver excellent customer experiences. It provides practical knowledge that can be applied in real workplace situations.

By completing this course, learners can develop strong communication, analytical, and management skills, helping them become more confident and employable in various business environments.

Why Choose This Course
  • Expert-designed course content
  • Free PDF certificate upon completion
  • Self-paced flexible learning
  • Lifetime access to materials
  • Study anytime on any device
  • 24/7 learner support available

Enrol today and enhance your business, analysis, and customer service skills to improve your career prospects.

Certificates

Assessment details

ASSEMENT

Included in course price

Curriculum

This course contains

Format: 1 Video (with subtitles and transcript) and 6 PDFs

Duration: 4h and 14m

Description

This Level 2 Business Management, Business Analysis & Customer Service Training course is designed to help learners develop essential business, analytical, and customer service skills required in modern workplaces. It is suitable for beginners and professionals who want to strengthen their knowledge and improve career opportunities in business and service-related roles.

The course is structured into clear modules covering business management fundamentals, business analysis techniques, and customer service strategies. Learners will gain practical understanding of how organisations operate, how to analyse business problems, and how to deliver excellent customer experiences.

By completing this course, you will build confidence, improve communication skills, and enhance your employability across a wide range of business environments.

Courses IncludedCourse 01: Business Management
  • Basic Concepts of Business Management
  • Human Resource Management Basics
  • Customer Relationship Management
  • Performance Management
  • Risk Management
Course 02: Business Analysis
  • Business Analysis Overview
  • CATWOE, MoSCoW, MOST & PESTEL Analysis
  • SWOT Analysis
  • Six Thinking Hats
  • Root Cause Analysis
Course 03: Customer Service Training
  • Customer Service Fundamentals
  • Understanding Customer Needs
  • Customer Service Strategy
  • Communication Skills
  • Complaint Handling
  • Building Customer Relationships

Who is this course for?

  • Aspiring business professionals
  • Customer service representatives
  • Office and administrative staff
  • Job seekers entering business roles
  • Students interested in business careers
  • Entrepreneurs and small business owners

Requirements

  • No formal qualifications required
  • Basic English communication skills
  • Access to a smartphone, tablet, or computer
  • Interest in business and customer service
  • Willingness to learn independently

Career path

  • Customer Service Assistant → Customer Service Manager
  • Business Administrator → Office Manager → Operations Manager
  • Business Analyst → Senior Business Analyst → Consultant
  • Admin Assistant → Executive Assistant → Business Support Manager
  • Team Leader → Department Supervisor → Business Manager

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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