Level 2 & 3 Certificate in Customer Service with Communication & Conflict Management

Training Express Ltd

• Customer Service Level 2 41:03

  • 1: Introduction Preview 05:45
  • 2: Characteristics of Good Customer Service 03:36
  • 3: Customer Relationship Management 04:23
  • 4: Communicate with Customers 05:59
  • 5: Handling Customer Complaints 05:36
  • 6: Problem Solving Over Phone 04:46
  • 7: Improving Customer Service 06:58
  • 8: Leave a Review 01:00
  • 9: CPD Certificate & Transcript 01:00
  • 10: Get Your QLS Endorsed Certificate 01:00
  • 11: Get a Free Course 01:00

• Customer Service Level 3 41:28

  • 12: Identifying and Addressing Custome Needs 09:56
  • 13: Providing Electronic Customer Service 07:12
  • 14: In-Person Customer Service 07:12
  • 15: Recovering Difficult Customers 08:15
  • 16: Generating return Business 08:53

• Customer Service Level 4 41:52

  • 17: Module 1 Foundations of Call Certers and Customer Service Part 1 05:53
  • 18: Module 1 Foundations of Call Certers and Customer Service Part 2 03:36
  • 19: Module 2 Communication Skills and Human Relation Part 1 04:21
  • 20: Module 2 Communication Skills and Human Relation Part 2 04:34
  • 21: Module 3 Call Handling and Operational Performance Part 1 03:48
  • 22: Module 3 Call Handling and Operational Performance Part 2 04:17
  • 23: Module 4 Customer Experience and Value Creation part 1 05:28
  • 24: Module 4 Customer Experience and Value Creation part 2 02:43
  • 25: Module 5 Technology, Tools, And Future Trends part 1 03:13
  • 26: Module 5 Technology, Tools, And Future Trends part 2 03:59

• Conflict Management 31:55

  • 27: Module 01: Understanding Conflict and How it Begins 07:37
  • 28: Module 02: Conflict Management 13:51
  • 29: Module 03: Dealing with Conflict and Difficult Issues 02:42
  • 30: Module 04: Effective Conflict Resolution Methods 07:45

• Communication 38:51

  • 31: Introduction to Communications 02:26
  • 32: Communication Skills 16:34
  • 33: Body Language and Communication Techniques 19:51

Why should you take this course?

The Customer Service Level 2 & 3 course is extremely dynamic and well-paced to help you understand the subject with ease. You'll discover how to master skills while exploring relevant and essential topics.

Not only that, but you will learn how to manage stress effectively when dealing with difficult customers, with tips on how to recover customers and deal with complaints and challenging scenarios. By the end of the Customer Service Levels 2 & 3 courses, you will have an in-depth understanding of the key factors that contribute toward excellent customer support, with the expertise and knowledge to deal with any customer-facing situation successfully.

This Customer Service Levels 2 & 3 training course is ideal for anyone working in or aspiring to work in a customer-facing role. It covers fundamental areas such as customer needs, key communication strategies, and handling complaints.

Learning Outcomes

By the end of the Customer Service course, learners will be able to:

• Customer Needs Analysis
• Boost Customer Excellence
• Understand the components of Customer Relationship Management (CRM)
• Learn High standard customer service
• Maintain Telephone etiquette

Curriculum

The curriculum of Customer Service Level 2 is:

• Module 01: Introduction to Customer Service
• Module 02: Characteristics of Good Customer Service
• Module 03: Customer Relationship Management
• Module 04: Communicate with Customers
• Module 05: Handling Customer Complaints
• Module 06: Problem-Solving Over Phone
• Module 07: Improving Customer Service

Accreditation

Our Customer Service Level 2 & 3 course is fully CPD-Quality Standards Accredited

Endorsement

The Quality Licence Scheme - QLS endorses this Level 2 customer service course.

Certification

Once you’ve successfully completed your course, you will immediately be sent a FREE digital & Printed certificate (only printed certificate delivery fee applicable). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Career Opportunities

This Customer Service course could lead you to many different career opportunities and the average salary in the UK is: £25,000 per year

This Customer Service Level 2 & 3 course is ideal for those who are looking to secure a role in the following fields:

• Sales Representatives
• Retail
• Telemarketers
• Front Desk Receptionists
• Managing Customer Excellence
• Customer service management
• Customer Account Advisor
• Customer Account Executive
• Customer Accounts Advisor
• Customer Consultant
• Customer Administrator
• Customer Coordinator
• Customer Care
• Customer Support

Course Progression

After completing the course, you can progress to:

• Level 2 Certificate in Principles of Customer Service
• Level 3 Certificate in Principles of Customer Service
• Level 3 Diploma in Customer Service (RQF)
• Certificate in Know Your Customer & Customer Due Diligence

No formal qualification to enrol in course.

• Customer Care Operator
• Customer Care Representative
• Receptionist
• Medical Receptionist
• Customer Service Manager
• Restaurant Manager
• Customer Account Administrator