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Level 1 Diploma in Customer Service

CPD Certified Diploma | UKRLP Registered | FREE Exam | 100% Passing Rate | 24/7 Tutor Support | Lifetime Access

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Summary

Price
£12 inc VAT
Study method
Online
Duration
2 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • CPD Accredited Certificate - £4.99
Assessment details
  • MCQ/Assessment (included in price)
Additional info
  • Tutor is available to students
4 students purchased this course

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Overview

24 Hour Flash Deal! CPD Certified Level 1 Award in Customer Service Training Course

Take the initial steps toward a successful long-term career by studying the Level 1 Award in Customer Service Training package online with StudyHub through our online learning platform. After completing extensive research, we designed this customised Level 1 Award in Customer ServiceTraining course to ease your journey toward your goal. The Customer Service Manager Training course covers all of the latest information to keep you ahead of the job market and prepare you for the next step.

Dive into a journey of learning and growth with our Level 1 Award in Customer Service Training course. As a learner, you'll find the Level 1 Award in Customer Service Training carefully curated and CPD QS-accredited, ensuring that you earn valuable professional development points. Our Level 1 Award in Customer Service Training stands apart in offering instant results, letting you see your progress at every stage. The Level 1 Award in Customer Service Training course materials are highly engaging and interactive, ensuring you will remain motivated throughout your learning journey with us.

Don't wait! Embark on your learning adventure today with our Level 1 Award in Customer Service Training.

The Level 1 Award in Customer Service Training Course can help you improve your CV, wow potential employers, and differentiate yourself from the mass.

This Level 1 Award in Customer Service Training Course consists the following topics:

  • Who We Are and What We Do
  • Establishing Your Attitude
  • Identifying and Addressing Customer Needs
  • Generating Return Business
  • In-Person Customer Service
  • Giving Customer Service over the Phone
  • Providing Electronic Customer Service
  • Recovering Difficult Customers
  • Understanding When to Escalate

Key Features of the Level 1 Award in Customer Service Training Course :

  • CPD Accredited Level 1 Award in Customer Service Training course
  • Instant e-certificate available with Level 1 Award in Customer Service Training Course
  • Fully online, interactive Level 1 Award in Customer Service Training course with audio voiceover
  • Self-paced Level 1 Award in Customer Service Training course using smart devices, from anywhere in the world

Certificates

CPD Accredited Certificate

Digital certificate - £4.99

Hardcopy Certificate - £8
PDF Transcript - £4.99
Hardcopy Transcript - £9.99

Assessment details

MCQ/Assessment

Included in course price

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

The Level 1 Award in Customer Service Training course has been prepared by focusing largely on career readiness. It has been designed by our Level 1 Award in Customer Service Training specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided with Level 1 Award in Customer Service Training, if it’s required by any learners.

After studying the Level 1 Award in Customer Service Training complete training, you will be able to participate in the course assessment, which is included in the Level 1 Award in Customer Service Training course. After completing the assessment you can claim all courses pdf certificates for £4.99. Hard Copy certificates need to be ordered at an additional cost of £8.

Who is this course for?

This Level 1 Award in Customer Service Training Course training is suitable for all or who wants to further enrol in Level 1 Award in Customer Service (RQF)

Requirements

There is no formal qualification needed for this Level 1 Award in Customer Service Training course.

Career path

This Level 1 Award in Customer Service Training Course is an excellent opportunity for you to learn multiple skills and explore various career opportunities.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business, Retail
Related searches: Diploma courses, Online courses

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