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Customer Service: Level 1 Award in Customer Services - CPD Certified cover image

Customer Service: Level 1 Award in Customer Services - CPD Certified
UK Professional Development Academy LTD

Level 1 Award in Customer Services CPD | 24/7 Tutor Support | Quiz Based Exam Included | 30 CPD Credits

Summary

Price
£19 inc VAT
Study method
Online
Duration
4 weeks · Self-paced
Access to content
12 months
Qualification
No formal qualification
CPD
30 CPD hours / points
CPD What's this?
Certificates
  • Level 1 Award in Customer Services - £29
  • Level 1 Award in Customer Services - £49
Assessment details
  • Quiz Based Assessment (included in price)
Additional info
  • Tutor is available to students
23 students purchased this course

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Overview

Customer Service / Customer Support

Customer Service course, Level 1 Award in Customer Service, 24/7 Tutor Support, Quiz-Based Exam Included, 30 CPD Credits.

Customer service is the process of providing professional support and assistance to both new and existing customers. Customer service professionals respond to enquiries through face-to-face interaction, telephone, email, live chat, and social media, while also contributing to documentation and self-service support systems.

This Customer Service Level 1 CPD Course is designed to provide learners with the essential knowledge, skills, and confidence required to begin a career in customer service. Delivered by a recognised UK training provider, this course supports learners working towards a Level 1 Award in Customer Service (RQF) and builds a strong foundation for further qualifications such as:

  • Level 1 Certificate in Customer Service (RQF)

  • Level 2 Award in Customer Service (RQF)

  • Level 2 Diploma in Customer Service (RQF)

  • Level 2 NVQ Certificate in Customer Service (RQF)

  • Level 3 Certificate in Principles of Customer Service (RQF)

  • Level 1 Award in Personal Safety Awareness (RQF)

Certificates

Assessment details

Quiz Based Assessment

Included in course price

CPD

30 CPD hours / points
Accredited by Step Ahead CPD Qualifications

Course media

Description

Customer Service: Modules Outline

  • Module 1: Introduction to Customer Services
  • Module 2: Basics of Customer Supports
  • Module 3: Handling Difficult Customers

Customer Service - Certificate

Upon successfully passing the Customer Service course Final Test, the Learner needs to pay for the CPD Certificate of Completion from UKPDA, which is available in PDF format or Hardcopy.

CPD Certificate of Completion (PDF format) = £29

CPD Certificate of Completion (Hardcopy) = £40 + postage charges local £9 = £49

CPD Certificate of Completion (Hardcopy) = £40 + postage charges International £14 = £54

Who is this course for?

Customer Service

Without prior knowledge of Customer Services, the learners can take this Customer Service training course, and there are no age restrictions. Thus, anyone who is passionate and ambitious about customer service can take the Level 1 Award in Customer Service course. There are no specific deadlines for admission, and you can enrol anytime on this Level 1 Award in Customer Services course.

Requirements

Customer Service

There are no precise requirements for a Customer Service Certificate as no prior knowledge and experience of Customer Service is required.

Students seeking to enrol for this customer service course should meet the following requirements;

  • Basic knowledge of the English Language & Basic Computer Skills
  • Be age 16 years or above

Career path

Customer Service Representative: ~ £25,000 per year
Customer Service Officer: ~ £20,000 per year
Customer Service Support: ~ £27,000 per year

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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