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Level 1 Award in Customer Service (RQF)

Online Flexible Study, No Hidden Fees, 24/7 Tutor Support

Britannia School of Leadership and Management LTD


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60 hours
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Level 1 Award in Customer Service (RQF)
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The Level 1 Award in Customer Service (RQF) is an accredited and Ofqual regulated 100% online, knowledge-based qualification. This level 1 Customer Service award aims to provide learners with the skills and knowledge needed to deliver the best customer service and professionally deal with customer requests, queries, and complaints. This Level 1 Customer Service Award is intended for learners who are new to the customer service industry and want to expand their experience while earning a nationally recognised qualification. The customer care awards offer outstanding customer service experience and understanding to learners who communicate with customers regularly as part of their job role and contribute to various work settings. For more information or clarification, please contact our team for free and comprehensive advice.

Key Benefits of Studying with Britannia School of Leadership and Management:

  • 100% flexible schedule
  • 24/7 specialist tutor support
  • Free career guidance
  • High quality training material
  • Completely online study
  • No hidden costs


Level 1 Award in Customer Service (RQF)

Regulated by Ofqual

Course media



Duration and Delivery

This Level 1 Award in Customer Service is designed to be completed online at the pace that suits you the best. This fast track Level 1 Customer Service Award can take as little as 2 days of full-time study or 2 weeks of part-time study to become a certified customer service professional. The qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our 24×7 online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment & Verification

All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, detailed guidance for which will be provided by the tutor. You will receive 24×7 tutor support once you are enrolled on our online portal to assist you in reaching your goals.


The qualification of Level 1 Award in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:

  • Level 2 NVQ Certificate in Customer Service (RQF)
  • Level 3 Diploma in Customer Services (RQF)
  • NCFE Level 2 Diploma in Skills for Business
  • Level 2 Diploma in Business Administration (RQF)

Unit Structure

Unit 1: Principles of Customer Service

Who is this course for?

This course is ideal for learners preparing to enter the customer services sector and those currently working in a customer service role.


There are no specific entry requirements for this qualification. However, the learners must be 16 years or above to get themselves enrolled in this course.

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.