Leadership and Management In-person team training 1 or 2 days

Mark Baglow Training Limited

Below are examples of areas that can be covered, depending on the length of the course. The content will be tailored to suit your organisation's particular needs. Sections can be added, removed and reordered to suit you best.

The length of the training is also flexible to suit your needs.

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What Makes a Great Leader

Understand what effective modern leadership looks like and how your role impacts team performance.

• Leadership vs management – and why both matter

• Characteristics of high-performing teams

• How teams form and develop (Tuckman model)

• Discovering your natural team role using Belbin’s Team Types

• Leadership self-assessment and reflection

Leadership Styles & Credibility

Learn how to adapt your leadership approach to different people and situations.

• The Tannenbaum & Schmidt Continuum

• Situational Leadership and individual readiness

• Management responsibility and accountability

• The Accountability Ladder – creating ownership

• Building and maintaining leadership credibility

Communication & Influence

Strengthen your ability to communicate clearly and influence others with confidence.

• How communication works – and why it breaks down

• Frameworks for giving clear messages and feedback

• Assertive communication – balancing confidence and empathy

• Understanding personality types using DISC

• Influencing and engaging others, even without authority

Motivation & Recognition

Create a motivating environment where people feel valued and engaged.

• What motivation really means (Maslow and Herzberg)

• Common motivation myths

• Identifying individual motivational drivers

• Recognition that works – practical approaches

• Giving positive feedback that builds trust

• Reflection and discussion on key learning from Day 1

Delegation & Setting Expectations

Delegate effectively, empower your team, and set clear expectations.

• Why delegation is essential for effective management

• Why managers avoid delegating – and how to overcome it

• Delegation vs empowerment vs abdication

• What to delegate – and what not to

• The delegation process and “Don’t take the monkey” principle

• Creating SMART(ER) objectives aligned with team and business goals

Performance, Feedback & Difficult Conversations

Manage performance fairly, confidently, and consistently.

• Why performance management matters

• Systems and processes to support performance

• Running effective one-to-one meetings

• Radical Candour – caring personally while challenging directly

• Managing underperformance constructively

• Handling difficult conversations with confidence

Decision-Making, Problem-Solving & Change

Make better decisions and lead teams through uncertainty.

• Decision-making styles and common biases

• Practical problem-solving tools (5 Whys, Root Cause, SWOT)

• Leading through change and uncertainty

• Managing resistance and maintaining morale

• Coaching techniques to encourage ownership and solutions

Time Management & Leadership Focus

Manage yourself effectively so you can lead others well.

• Prioritising tasks and managing competing demands

• The Eisenhower Matrix – urgency vs importance

• Managing to-do lists and emails efficiently

• Setting boundaries and saying “no” professionally

• Building a proactive and sustainable working system

Leadership Reflection & Action Planning

Turn insight into action.

• Complete a Leadership Self-Audit

• Identify strengths and development areas

• Create a 30-day action plan

• Peer reflection and feedback

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Optional Add-ons

• DISC reports for each participant to help them understand themselves better, including how they communicate and work with others.
• Extended Time Management training.
• Emotional Intelligence for Leaders.
• Project Management.
• Negotiation and Influencing.

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Some of the excellent feedback Mark Baglow Training has received:

"Mark recently came to visit us to provide our management teams with some vital tools to enable us to navigate all possible scenarios we could face in day to day management of teams and individuals. We all took away different aspects which were incredibly useful and have already made a difference to the feel of the management within the company."

"Mark is the best! ​​His expertise is unmatched. What stood out most was his ability to adapt the training pace to my learning style while ensuring I developed a thorough understanding of each concept.​ I HIGHLY recommend working with Mark."

"Mark’s delivery was clear, engaging, and very informative. His knowledge and practical examples have given us valuable skills that will make our daily work more efficient. Every section of the training can be adapted to use in our work. We have already spoken to other colleagues about how well our day went. Highly recommended Mark and will certainly be in touch again for any future training needs! Thank you Mark."

"Mark has a brilliant way of breaking things down so they’re easy to understand, no matter how complicated the topic might seem. He’s methodical and clear, but never dull! And he’s always happy to go the extra mile to ensure everyone feels supported."

"I really enjoyed the course and refreshing some lost knowledge. I will put all I have learnt into practice going forwards, found the course very helpful & useful."

"Mark was excellent!!!"

"Mark was a fantastic trainer, and spent several sessions working with me. Mark is patient and knowledgeable, getting me up to speed with specific subject areas quickly and effectively."

"I liked how interactive the course was – lots of discussion and reflection."

"The course helped build my confidence as a manager."

"I now feel better equipped to have difficult conversations."

• New and developing managers

• Team leaders and supervisors

• Managers transitioning into broader leadership roles

• Organisations building leadership capability and succession plans

• Teams seeking a consistent leadership approach

No previous management training is required.

This programme is suitable for anyone with people management responsibility.

Delivery format (on-site or live online) can be agreed in advance.

Providing structured leadership development supports succession planning, improves management capability, and strengthens organisational performance.

Managers who build strong leadership foundations are better equipped to progress into senior leadership roles and lead teams through growth and change.