Leadership and Management 1 Day Online Course

Mark Baglow Training Limited

This engaging one-day Leadership & Management Skills course is designed for both new and experienced managers who want to build strong foundations in leadership and people management.

Delivered live via Microsoft Teams, the course blends key management theory with practical tools and real-world examples that can be applied immediately at work. The course is interactive and engaging with plenty of opportunity for questions and discussion.

If you would like a private in-person course at your organisation over 1 or 2 days, please do get in touch. Private courses can be tailored and expanded to suit your requirements.

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This one-day course is split into four modules:

Leadership Fundamentals

Understand what it really means to be a manager and leader.

• What a manager is – and what they should do

• The difference between leadership and management

• Key leadership styles and when to use them

• The manager’s responsibility for performance and wellbeing

• How teams form and develop (Tuckman model)

Communication Skills for Managers

Build clarity, confidence, and influence in everyday communication.

• How communication works – and where it breaks down

• Practical tips for clear, confident communication

• Assertiveness and professional confidence

• Understanding personality styles using the DISC model

• Influencing others more effectively

Motivation & Delegation

Learn how to motivate people and delegate in a way that builds trust and ownership.

• The psychology of motivation (Maslow & Herzberg)

• Common motivation myths

• Why delegation matters – and why it’s often avoided

• The process of effective delegation

• Setting SMART objectives and clear expectations

Performance & Difficult Conversations

Handle feedback and performance conversations with confidence and fairness.

• Why performance management matters

• Giving effective feedback – positive and corrective

• Managing difficult conversations constructively

• Running effective one-to-one meetings

• Building a culture of accountability and growth

Leadership Reflection & Action Planning

Turn learning into action.

• Complete a Leadership Self-Audit

• Identify strengths and development areas

• Create a 30-day action plan to embed new habits

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Some of the excellent feedback Mark Baglow Training has received:

"Mark recently came to visit us to provide our management teams with some vital tools to enable us to navigate all possible scenarios we could face in day to day management of teams and individuals. We all took away different aspects which were incredibly useful and have already made a difference to the feel of the management within the company."

"Mark is the best! ​​His expertise is unmatched. What stood out most was his ability to adapt the training pace to my learning style while ensuring I developed a thorough understanding of each concept.​ I HIGHLY recommend working with Mark."

"Mark’s delivery was clear, engaging, and very informative. His knowledge and practical examples have given us valuable skills that will make our daily work more efficient. Every section of the training can be adapted to use in our work. We have already spoken to other colleagues about how well our day went. Highly recommended Mark and will certainly be in touch again for any future training needs! Thank you Mark."

"Mark has a brilliant way of breaking things down so they’re easy to understand, no matter how complicated the topic might seem. He’s methodical and clear, but never dull! And he’s always happy to go the extra mile to ensure everyone feels supported."

"I really enjoyed the course and refreshing some lost knowledge. I will put all I have learnt into practice going forwards, found the course very helpful & useful."

"Mark was excellent!!!"

"Mark was a fantastic trainer, and spent several sessions working with me. Mark is patient and knowledgeable, getting me up to speed with specific subject areas quickly and effectively."

"I'll be referring to the training material on a regular basis to keep learning and getting used to everything we learned today."

"He was full of knowledge and made the course run very smoothly and had plenty of time to go over anything if required."

• New or first-time managers

• Professionals promoted into leadership roles

• Supervisors and team leaders without formal management training

• Individuals looking to build confidence managing people

• Anyone wanting a strong foundation in leadership and management

No previous management training is required.

This course is suitable for anyone managing people or preparing to move into a management role.

You’ll need an internet connection to join the live online session. A microphone and webcam are recommend so you can fully interact and participate in the session.

Strong leadership and people management skills are essential at every stage of a management career.

Building a solid foundation in leadership, communication, and performance management supports progression into more senior management and leadership roles.