Leader Diplomacy™ • Difficult Behaviour Management for Senior Managers • ILM Accredited

1-2-1 TAILORED PROGRAMMES VIA VIDEO CONFERENCING

Benefits:

• Tailored to your management needs only
• Private interaction with the trainer
• Undivided personal attention
• Scheduled according to earliest availability
• Zero travel, accommodation, and food expenses
• Zero commute time and administration
• Attend from the comfort of your home office

OPEN SCHEDULED COURSES IN EXETER

Benefits:

• Get away from your office for two-days
• Face-to-face interaction with the trainer
• Learn alongside other senior managers
• Attend prestigious conference facilities
• Lunch and refreshments included

Limited Capacity on Masterclasses. ENQUIRE NOW While Seats Remain

DIFFICULT BEHAVIOUR MANAGEMENT MODULES

• Impossible People
• Infuriating People
• Hostile People
• Selfish People
• Directive Vocabulary
• Accelerated Rapport
• Empathetic Leadership
• Communication Styles

DIFFICULT BEHAVIOUR MANAGEMENT OBJECTIVES

• Manage Impossible People
• Manage Infuriating People
• Manage Hostile People
• Manage Selfish People
• Earn Team Compliance
• Foster Loyal Relationships
• Lead People Empathetically
• Customise Conflict Resolution

DIFFICULT BEHAVIOUR MANAGEMENT PACKAGE

• Senior Master-Coach Trainer
• ILM Accredited
• Comprehensive Training Manual
• Lunch and Refreshments
• Diagnostic Assessment
• Skills Assessment
• Post-Programme E-Learning

DIFFICULT BEHAVIOUR MANAGEMENT METHODOLOGY

• Leadership and Management Specialists
• Original Material
• Workplace Verified Tools
• NO PowerPoint Slides
• NO Written Exams
• Challenging Group Dialogue
• 100% Skills Development Guarantee

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"You helped us improve how we handle our internal and external customers."
K. Chapman, Family Games Manager
HASBRO PLC
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HOW TO ENQUIRE ABOUT THIS COURSE:

Limited to 5 Delegates per Masterclass. Click ENQUIRE NOW to Enrol Today

Even if you have an interest in more than one of our courses, please enquire just once only. We will respond to you within 24 hours, to discuss your requirements in full. Thank you for your interest.

DIFFICULT BEHAVIOUR MANAGEMENT SKILLS COURSE FOR SENIOR MANAGERS

DIFFICULT BEHAVIOUR MANAGEMENT MODULES

INTIMIDATING PEOPLE

• Challenge colleagues who appear to ‘know-it-all’ and undermine you on every topic
• Manage team members who use the power of silence to get what they want
• Cope with the unacceptable anger and aggressive behaviour of some people

ANNOYING PEOPLE

• Turn around the annoying mindsets of negative or complaining people
• Influence your super-agreeable or indecisive colleagues to take affirmative action
• Challenge the beliefs held by people who have delusions of grandeur

INFURIATING PEOPLE

• Manage unapproachable or aloof people before they tip you over the edge
• Tackle unprofessional or immature verbal communication and body language
• Deal with your annoying team members who insist on insulting your intelligence

HELPLESS PEOPLE

• Help sceptics to open their minds and hard-heads to soften up to other opinions
• Encourage your fault-finding and perfectionist colleagues to find a happy medium
• Address the beliefs of unproductive idlers to stimulate self-motivation and hard work

HOSTILE PEOPLE

• Persuade prejudiced and exploitative people to consider the appropriate perspectives
• Defuse your offensive and manipulative colleagues when you are in the line of fire
• Use practical coping strategies when people hate you to protect your self-esteem

HURTFUL PEOPLE

• Speak with touchy and defensive people without triggering defensive responses
• Handle insensitive people and learn to embrace the feedback from your critics
• Expose the hidden agenda of deceivers and bullies to thwart them in their path

SELFISH PEOPLE

• Find ingenious ways of communicating productively with narcissists and egoists
• Encourage your arrogant associates to see matters from your point of view
• Prevent sociopaths and gossipers from upsetting the status quo in your organisation

UNETHICAL PEOPLE

• Help coveters and insubordinate staff to find more constructive ways of achieving goals
• Safeguard against lawbreakers such as bribers, hackers, pilferers, and tax evaders
• Prevent the indulgence of degenerates and hedonists from influencing your culture

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"You enabled me to close the gaps in my team and manage conflict."
G. Sidoo, Delivery Manager
NEAL & MASSY WOOD GROUP LTD
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HOW TO ENQUIRE ABOUT THIS COURSE:

Limited to 5 Delegates per Masterclass. Click ENQUIRE NOW to Secure your Seat.

Even if you have an interest in more than one of our courses, please enquire just once only. We will respond to you within 24 hours, to discuss your requirements in full. Thank you for your interest.

DIFFICULT BEHAVIOUR MANAGEMENT SKILLS MASTERCLASS FOR SENIOR MANAGERS

Our conflict management masterclass is the appropriate choice if you are currently in a senior leadership and management role or you are about to step up to this level. The roles which most of our course participants hold include senior leaders, senior managers, senior executives, partners, and company directors.

On our masterclasses, you engage in strategic discussions and exercises, which promote immediate skill development for team and organisational growth. If you contribute towards your vision, mission, output, and culture, then our masterclasses are perfect for you.

Limited to 5 Delegates per Masterclass. ENQUIRE NOW Before Places Sell Out

DIFFICULT BEHAVIOUR MANAGEMENT SKILLS MASTERCLASS FOR SENIOR MANAGERS

To qualify for this masterclass, we require you to hold any of the below credentials:

• You currently hold a strategic organisational or business role, or
• You have a minimum of three years management experience, or
• You have a minimum of three years leadership experience, or
• You will move into a senior management role within twelve months

Limited to 5 Delegates per Masterclass. ENQUIRE NOW to Reserve Your Place

When enrolling onto any of our two-day masterclasses, you have the option to order an ILM certificate. ILM is the UK's premier awarding body for leadership and management. Your ILM certificate states your name, course title, and course topic. Moreover, your accreditation demonstrates that you have developed relevant skills and knowledge, giving you an advantage with potential employers.

Certificate of completion

Hard copy certificate - £60