Skip to content

Key Account Management and CRM - CPD Accredited Training

CPD Accredited | Interactive Learning Materials | Gift: PDF Certificate + 1 Free Course | Tutor Support| Lifetime Access


Cambridge Open Academy

Summary

Price
Save 24%
£19 inc VAT (was £25)
Offer ends 15 May 2025
Study method
Online
Duration
8 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
20 CPD hours / points
Certificates
  • Certificate of Completion (PDF) - Free
  • Certificate of Completion (Hard Copy) - £9.99
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

3 students purchased this course

Add to basket or enquire

Overview

**2 in 1 Key Account Management and CRM - CPD Approved Training bundle**

Did you know that effective Key Account Management (KAM) can significantly impact a company's bottom line? Unlock the secrets of strategic customer relationship management with our CPD Approved Training course.

Dive into modules designed to illuminate every facet of KAM, from understanding key accounts and crafting value propositions to honing internal aspects and developing key relationships. Elevate your business acumen by delving into the purpose and elements of KAM, exploring the nuances of being a successful Key Account Manager, and mastering the art of record-keeping for sustained success.

Learning Outcomes:

  • Develop a comprehensive understanding of the fundamentals and purpose of Key Account Management.
  • Hone the skills to identify and nurture key accounts, fostering enduring and profitable relationships.
  • Craft compelling value propositions and strategic plans for effective Key Account Planning.
  • Gain insights into the internal dynamics of KAM, optimising business customer marketing and development.
  • Acquire proficiency in record-keeping techniques vital for successful Key Account Management.
  • Strengthen your ability to build and deliver sustained value, positioning yourself as a proficient Key Account Manager.

This Key Account Management and CRM - CPD Approved Training Bundle Consists of the Following Courses:

  • » Course 1: Key Account Management Course
  • » Course 2: Customer Relationship Management (CRM)

Certificates

Certificate of Completion (PDF)

Digital certificate - Included

Certificate of Completion (Hard Copy)

Hard copy certificate - £9.99

Note: Delivery of hardcopy certificate is free within the United Kingdom. However, to obtain a hardcopy certificate, international students have to pay £19.99 for the shipment to their designated address.

CPD

20 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

CRM plays a crucial role in key account management, unlocking strategic potential. This course covers 12 modules, focusing on relationship-building, internal aspects of KAM, and strategic planning for key accounts, enhancing proficiency and career advancement in strategic account management.

Course Curriculum:

  • Module 01: Introduction to Key Account Management
  • Module 02: Purpose of Key Account Management
  • Module 03: Understanding Key Accounts
  • Module 04: Elements of Key Account Management
  • Module 05: What Makes a Good Key Account Manager
  • Module 06: Building and Delivering Value to Key Accounts
  • Module 07: Key Account Planning
  • Module 08: Business Customer Marketing and Development
  • Module 09: Developing Key Relationships
  • Module 10: The Importance of Record Keeping for Key Account Management
  • Module 11: Internal KAM Aspects
  • Module 12: The Value Proposition

Enrol now to embark on a journey towards mastering Key Account Management and enhancing your strategic business acumen.

Who is this course for?

  • Professionals aspiring to excel in strategic account management.
  • Business executives keen on optimising customer relationships.
  • Marketing professionals seeking to enhance business customer marketing strategies.
  • Individuals aiming to advance their careers in Key Account Management.

Requirements

  • No prior knowledge needed
  • Compatible with any internet-enabled device, including computers, tablets, and smartphones.
  • Consistent learning experience
  • Accessible anywhere, anytime
  • No limitations on access
  • Use Wi-Fi or mobile data

Career path

After finishing the course, you can advance your profession. Look into jobs like:

  • Key Account Manager: £30,000 - £70,000 per year
  • Customer Relationship Manager: £25,000 - £55,000 per year
  • Sales Manager: £35,000 - £80,000 per year
  • Business Development Manager: £30,000 - £70,000 per year
  • Marketing Manager: £30,000 - £70,000 per year
  • CRM Analyst: £25,000 - £50,000 per year

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

FAQs

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2025. All rights reserved.